Troubleshooting and Tech Support

How do I request a test from my central station?

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How do I know my home security system is working?

We recommend that you test your home security system weekly to ensure continued protection and proper system operation.

To test the system:

  • At the Home screen, tap Security.
  • At the Security screen, tap Menu.
  • At the Menu screen, tap Toolbox.
  • To access the system test, enter the master user code.
  • At the Toolbox (1 of 3) screen, tap System Test.
  • You can learn more about testing your system, sensors and panels.

You can also request a system test by contacting your Central Station at 1-866-314-9752 and enter your zip code when prompted.