Privacy Policy

At Vector Security, Inc., which includes our subsidiary company Vector Intelligent Solutions, LLC (collectively “Vector,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy describes how we use the personal information we collect from you online at www.vectorsecurity.com (our “Site”) and also when you sign up for and use the products and services provided by Vector (collectively, our “Services”).

Your Consent to our Privacy Policy

By using our Site or Services you agree to the terms of this Privacy Policy which includes changes we make at our discretion and post on our Site. If you are a customer of any of our Services, this Privacy Policy is incorporated by reference into your Vector customer contract.

The Personal Information We Collect

The term “personal information,” as used in this Privacy Policy, refers to information that identifies or could reasonably be associated with or linked, directly or indirectly, to an identifiable individual. Vector endeavors to protect your personal information in a manner that is commercially reasonable and appropriate to the sensitivity of such information.

Vector obtains personal information from various sources about individuals and businesses. Depending on how you use our Site and Services, we may collect the following:

Personal Information You Provide:

Name and/or business name;
Home address and/or business address;
Home, business, and/or mobile telephone number;
Email address;
Credit, debit, electronic funds transfer (“EFT”) information, and/or automated clearing house (“ACH”) information, or other payment account number and related information;
Date of birth;
Social Security number or Federal Tax ID;
Emergency contact list information that may include others;
Information related to Services provided to you; and,
Customer and/or business relationship information.

Data Collected Online:

Services Usage Data: data gathered by the operation of the Services, for example, when we receive a signal from your system and send an alert to you or when you arm/disarm your system, establish or modify a setting, or respond to an alert;
Transaction Data: when, where and how a transaction takes place, including but not limited to, the devices and payment methods used;
User Data: browser data, Internet Protocol (“IP”) addresses, date and time of access, other websites visited and other data describing user engagement with our Site and approximate user location;
Device Data: hardware model, operating system, unique device identifiers, and mobile network data as well as other data generated by a device’s interaction with our Services;
Cookie Data: small data files stored on your computer or mobile device to enable functionality, remember your logon credentials, and collect data about your usage of our Site and other internet activities; and
Metadata, Log Data, and Other Internet Technologies: we use these technologies on our Site and use emails to deliver cookies, enable personalized online advertising, and measure user engagement.

Please note that you can restrict some online collection of user, device, and tracking data collected using cookies and other internet technologies. See “Choices about the Use of Your Personal Information.”

Other Sources:

Publicly available databases and privately-maintained marketing and data analytics resources: demographic information (age, sex, household income, job industry, and job title).
Aggregated information: information gathered through our Site and Services combined with information collected from other online and offline sources. For example, we may aggregate information to correlate IP addresses to zip codes or to assess the performance of a marketing campaign. Please note that aggregated information is covered by this Privacy Policy only if it can reasonably be associated with an identifiable individual.

The Purposes for Collecting Personal Information

Subject to the terms of this Privacy Policy, Vector collects personal information for purposes of conducting, advancing, and marketing our business Services to:

Establish and maintain your Vector account and our business relations with you;
Provide you with Services;
Process your payments for Services;
Respond to your comments and requests;
Review the Services that we provide to you, improving and developing new Services;
Inform you about additional Services that may be of interest to you, unless you have opted out of receiving marketing material from Vector;
Manage our Site and Services and assess feedback so that we present information in a user-friendly way;
Develop demographic information for research and marketing purposes;
Enable third-party advertisers and ad servers to deliver Vector advertisements on other websites you visit unless you take steps to restrict this form of advertising as explained under “Choices About Your Personal information;”
Protect Vector and our customers against error, fraud, theft and damage to our goods and property; and
Comply with applicable law or regulatory requirements.

Disclosure of Personal Information to Third Parties

We allow authorized third parties to access your personal information when there is a legitimate business reason to do so. Third parties with access to personal information are authorized to use the personal information as necessary to provide services to us and, at a minimum, are required to protect the confidentiality of that personal information as required by legal or professional obligations (except for Authorities, as defined below). Third parties who may have access to your personal information include:

Law enforcement, fire service personnel, emergency personnel, local jurisdictions, and other government authorities (collectively, “Authorities”) when providing our Services;
Business partners, such as Alarm.com, and subcontractors that provide certain customer services on our behalf (see “Third-Party Websites, Social Media and Links”);
Service providers who provide administrative and information technology support functions on our behalf such as hosted applications, IT services, e-mail marketing, online ad-serving, and collection agencies;
Billing and payment processors who process payments on our behalf that are made using the Vector online payment portal;
Authorized dealers of Vector that collaborate with Vector in the provision of Services;
Vector’s affiliates and subsidiaries as part of Vector’s regular reporting of aggregated, statistical data without identifying individual customers;
Insurance companies or data exchange administrators who request information from Vector to confirm your subscription to Services for purposes of evaluating homeowners’ insurance;
Website and marketing analytics companies, including Google Analytics, GoogleAds, and Facebook that use cookies and other technologies to provide statistical reports and help us analyze usage of our Site and user demographics;
Ad servicers that use cookies to gather information about your online activities to serve internet advertising based upon your browsing interests;
Local jurisdictions for licensing or other permit purposes;
Government and law enforcement when reasonably necessary to comply with applicable law, regulation, legal process, and governmental request;
Investigators and others when reasonably necessary to protect the security or integrity of our Site, Services, or customers; and
Transaction parties, in connection with a corporate transaction, such as financing, acquisition, merger, divestiture, or sale of assets.

Choices about the Use of Your Personal Information

Cookies: You can set your browser or device to reject cookies and other technologies, but note that some aspects of our Site and Services may not function properly with this setting.
E-mail Marketing: You can opt-out of email messages by following the “unsubscribe” instructions in these messages. If you opt-out we may still send you messages regarding transactions and other matters related to our ongoing business relationship with you.
Notifications: Our Services may ask you for permission to send notifications to your mobile device. Our Services will still work if you do not grant us permission to send you notifications.
Personalized Advertising: Certain websites you visit may provide options regarding advertisements you receive. For more information, or to opt out of certain online personalized advertising, please visit http://www.aboutads.info.
Website Tracking: You may purchase a utility from an independent software provider that you install on your computer browser to limit tracking of your browsing activity.

Safeguarding Personal Information

Vector uses reasonable technical, operational, and administrative measures to safeguard your personal information in a manner that is commensurate with the sensitivity of such personal information. Unfortunately, no form of storage or transmission is completely secure. If you have reason to believe that your personal information has been compromised as a result of the Site or Services, please contact us immediately as set forth below under “Contact Information.”

We additionally want to remind you that email is not secure against interception. In the event that you submit credit card information and/or EFT/ACH information, please do not provide such information via unsecured e-mail, general fax, or general voicemail. Below are more secure methods for you to provide credit card information and/or EFT/ACH information:

(i) Through our secure payment portal available at www.vectorsecurity.com/customer/login;
(ii) Speak live with a Vector Security representative; or
(iii) Provide via encrypted email.

Vector strongly encourages consumers and other customers with access to the payment portal identified in (i) above to make payment(s) through such payment portal. For further information about Vector’s safeguarding of credit card, electronic funds transfer, and automated clearing house transactions, please contact us as set forth below under “Contact Information.”

You are responsible for choosing a secure user name and password when you set up a payment portal account and should take precautions to keep your username and password confidential. Some precautions include, among others: (1) choosing a password that you do not use on any other online account; (2) not sharing your password with anyone, including anyone who claims to work for us; (3) changing your password from time to time; and (4) protecting your computer and mobile devices against unauthorized access.

Accuracy and Accessing Your Personal Information

It is important that the personal information Vector holds about you is accurate and current. You are responsible for informing Vector of changes to such information. You can update or correct your alert contact list and billing information using your Vector online account or by contacting your local Vector branch office. For other account changes, please contact your local Vector branch office. If you do not know your local Vector branch office please visit www.vectorsecurity.com to search by zip code or click on the Locations tab to view a list of all Vector offices. We will make reasonable efforts to modify your information promptly in our records.

Retention of Your Personal Information

We will retain your personal information as long as your customer account is active; as needed to provide you with access to the payment portal; as necessary to comply with our legal obligations, to implement our document retention policy, resolve disputes, and enforce our agreements; and for marketing purposes.

Third-Party Websites, Social Media and Links

This Privacy Policy does not apply to information collected by our business partners and other subcontractors that deliver some features of our Services on our behalf. For example, we use www.alarm.com and web applications offered by Alarm.com to provide mobile security controls, video access, and home automation services. When you select those features, you will be transferred to a website owned and controlled by the third-party provider even if the website displays the Vector logo. If you download our mobile application powered by a third-party provider, that mobile application will be provided by the third-party provider even if the mobile application displays the Vector logo. Any personal information collected on these websites and mobile applications, or through your use of those features, will be visible to the third party and will be covered by the privacy practices of the third party. Vector may also access the personal information collected by these third parties and that information in our hands is covered by this Privacy Policy.

If you connect with any of the social media activities available from our Site, such as the Facebook “Like” button, the social media platform controls these activities, not Vector. The third parties that control these linked services may collect your IP address and the information that your visit originated from our Site, and may set a cookie to enable the activities to function and track your usage. The links we provide do not constitute an endorsement by us or the content or owners of those websites and social media platforms. Your interactions with those services are governed by the privacy practices of the company providing it, and you should consult that company’s privacy policy before providing any personal information.

Revisions to this Privacy Policy

Vector may make changes to this Privacy Policy at our discretion to reflect changes in our legal obligations or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our Site. The revised Privacy Policy will be effective upon posting and your continued use of our Site or Services constitutes your acceptance to any changes to the Privacy Policy.

Contact Information
For any further information related to this Privacy Policy or our management of your personal information, please write, email, or telephone us using the contact information listed below:

Privacy Policy
Vector Security, Inc.
2000 Ericsson Drive
Warrendale, PA 15086
privacypolicy@vectorsecurity.com
888-832-8671

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California Residents: Your California Privacy Rights

This section of our Privacy Policy provides additional information for residents of California under the California Consumer Privacy Rights Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA”). This section applies only to personal information collected by Vector about California residents and their households, including applicants for positions with Vector and employees and representatives of companies doing business with Vector. This Privacy Policy does not cover our currently employed or former Vector associates whose personal information is covered in a separate privacy policy.

Categories, Sources, Purposes for Collecting Personal Information. The categories and sources of personal information collected by Vector in the preceding 12 months are described in these sections of our Privacy Policy:

Personal Information We Collect
Personal Information You Submit
Information Collected Automatically When You Visit Our Site
Other Sources of Personal Information

The business or commercial purposes for which we use personal information are described in the section of our Privacy Policy called “The Purposes for Collecting Personal Information.”

Disclosure of Personal Information. The categories of third parties to whom we may disclose consumers' personal information are identified in the section of our Privacy Policy called “Disclosure of Personal Information to Third Parties”.

Your Rights under the CCPA. If you are a California resident, you have the right to make requests about your personal information rights as provided in the CCPA (“Consumer Request”) and summarized below.

Right to Request Access. You can request to know the following about your personal information we have collected about you:

The categories of your personal information we collected.
The categories of sources from which personal information is collected.
The categories of your personal information we disclosed for a business purpose and the categories of persons to whom such personal information was disclosed for a business purpose.
The categories of personal information we sold or shared for targeted advertising and the categories of persons to whom such personal information was sold or shared for targeted advertising. Please note that Vector does not sell personal information or share it for purposes of targeted advertising.
Specific pieces of personal information collected about you (except for sensitive personal information which we will describe but not transmit).

Request Changes or Corrections. You can ask us to correct inaccurate personal information we have about you, and we may consider relevant circumstances to confirm accuracy of the changes you request:

The nature of the personal information (e.g., whether it is objective, subjective, unstructured, sensitive, etc.).
How we obtained the information.
Any documentation relating to the accuracy of the information.

If You have an account with us, You can directly update or correct some of the personal information in your account with us by logging into your account through the customer portal on our Site. If you do not have an account with us, please see “How to Submit and How We Verify a Request” to learn how to submit a request to us to correct your inaccurate personal information.

Request Deletion. You have the right to request that we delete personal information which we have about you, subject to a range of exclusions permitted by law. We are not required to delete personal information if it is necessary to complete a transaction, used reasonably for an ongoing business relationship, or used internally in a lawful manner that is compatible with the context in which you provided the information.

We will confirm receipt of your request within ten (10) days and follow appropriate procedures to verify the identity and authority of the person submitting the request. If your request to delete information is verified, we will delete (and direct our service providers and contractors to delete) all or part of the requested personal information from our (and their) records, unless an exclusion applies. If we are unable to fulfill all or part of your request, we will let you know why (for example, if we have a permitted reason to retain certain information if the identity of the requesting person cannot be verified). For technical reasons and to maintain anonymous business statistics, we may de-identify (anonymize) personal information rather than erase it completely from our systems. We do not delete or de-identify job applicant information except where required by law.

The process by which we verify and respond to your requests is explained below under “How to Submit and How We Verify a Request.”

Right to Designate an Authorized Agent. California consumers have the right to designate an authorized agent to act on their behalf to submit a personal information access request or a request for deletion of personal information. An authorized agent may be a natural person or a business entity registered with the Secretary of State. An authorized agent must also submit to us written proof of their authorization to act on the consumer’s behalf.

Request to Opt-Out from Selling or Sharing Personal Information for Targeted Advertising. Vector does not sell personal information or share personal information collected from your usage of our Site with third parties for targeted advertising purposes.

How to Submit and How We Verify a Request. You may submit a Consumer Request by contacting us in any of the following ways:

Privacy Policy
Vector Security, Inc.
2000 Ericsson Drive
Warrendale, PA 15086
privacypolicy@vectorsecurity.com
888-832-8671

To verify certain requests, we may need to verify your identity by confirming information we have on file for you, including email address, phone number, full name, address and other personal information. If you make a request on behalf of someone else, we will need to verify your authority to make that request. We reserve the right to deny a consumer request if the identity or authority of the requesting party cannot be confirmed. Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. We may require written proof of an agent’s permission to make a request on your behalf, and we may need to verify your identity directly.

How We Respond to Consumer Requests. We will confirm receipt of your Consumer Request within ten (10) business days and may request additional information necessary to verify that you are authorized to make the request. We will respond to any verifiable consumer request within forty-five (45) calendar days of receiving it, subject to delays and exclusions as permitted by law. If we require more time to respond, we will let you know the reason why and the extension period in writing. If you have an account with us, we may respond via that account. Otherwise, we will use the email address or U.S. Postal address you provided to us when making the request.

If we cannot comply with all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information readily from one entity to another entity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We will not discriminate against you if you make a request about your personal information.

Exercising your CCPA Rights. To learn more about the how to exercise your CCPA rights, please see “Requests About Your Personal Information- How to Submit and How We Verify a Consumer Request.” Please note that you may only submit a request to know twice within a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We are legally required to verify your identity before we can fulfil your or your authorized agent request to know what personal information we collected about you, or what personal information we sold or shared with our Business Partners. We also must verify your identity to fulfill your request to delete or correct your personal information.

Financial Incentive Programs. We may offer you certain financial incentives permitted by the California law to encourage consumers to provide personal information. These incentives may result in different prices, rates, or quality levels of products or services if reasonably related to the value of your personal information and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. Vector does not currently offer financial incentive programs.

California Rights under “Shine the Light” Law. California residents may request a list of the types of customer information we provided to third parties for their direct marketing purposes and the names and addresses of all third parties with which we have shared such information during the past calendar year. We will provide the information to you free of charge within 30 days of your request. To request that we provide you with such information, please send a written request to privacypolicy@vectorsecurity.com. Within thirty (30) days of receiving your request, we will provide you with the information at the address you designate in your request, which may be an email address or physical address.

This Privacy Policy was last updated February 2023.