Contracts, Policies & Warranties

 

 

Am I under contract? What is the length of my contract?

Our contracts typically range from 36 to 60 months. We currently do not offer two-year, one-year or month-to-month contracts. Please refer to your contract for details. If you do not have a copy of your contract, your local branch can help.

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Why did you automatically renew my contract?

Our contracts contain an automatic renewal clause to give you peace of mind that there will never be a lapse in your security monitoring. You may cancel renewal of your contract by providing written notice to us at least 30 days before the end of the contract period. Written notices of cancellation should be sent to your local branch. If we do not hear from you, we will automatically renew your contract for one year, after the initial contract term, to ensure continuous monitoring of your security system. We cannot accept cancellation requests via phone or email. 

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What if I cancel my contract before it ends?

We require each customer to sign a monitoring/service agreement that ranges from 36 to 60 months. We value our customers, and make a significant investment in the products we use to support their needs. 

Because of this, should you wish to cancel your contract before it expires, you may be subject to penalties that may include but are not limited to equipment costs, early termination fees and/or the monthly monitoring fees remaining on your contract. We do have a policy for Military families and those conditions are part of our Military policy. Please contact your branch for information specific to your situation.

If you still wish to cancel, you must provide a 30-day written notice to your local branch before the end of the contract period. We cannot accept cancellation requests via phone or email. 

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How do I cancel my services?

We’re sorry to see you go. If you wish to cancel your contract, you must provide a 30-day written notice to your local branch before the end of the contract period. We cannot accept cancellation requests via phone or email. 

Please be aware that if you wish to cancel your contract before it expires, you may be subject to penalties that may include but are not limited to equipment costs, early termination fees and/or the monthly monitoring fees remaining on your contract. We do have a policy for Military families and those conditions are part of our Military policy. Please contact your branch for information specific to your situation.

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I’m moving. What’s your policy?

We can help you explore your options if you are moving. We have programs in place to support our customers that are relocating.  Please contact your local branch to discuss the options available to you.

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My home has an existing system. Can you monitor it?

If your home is in our service area, chances are we can monitor your existing system. Please contact us to schedule an appointment for our representative to evaluate the existing system and ensure it is in proper working condition. If the system has been well-maintained and is up to date with local jurisdiction and building codes, we should be able to activate and monitor it.

To see if we service your area, visit www.vectorsecurity.com and click “Where are you located?” in the upper right corner. Enter your zip code to locate the branch that serves you.

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I am in the military and have orders to relocate. What is your military policy?

Vector Security is proud to serve military personnel and their families. We appreciate every family that selects Vector Security to keep their family, home and belongings safe.

To that end, we have developed a Military Policy for members of the armed forces and their families.

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What kind of warranty/service plans do you offer? Tell me more about SecurityCare and SecurityCare Plus.

Your security system comes with a one-year warranty from date of installation. Please refer to your contract for full details and exclusions. If you do not have a copy of your contract, your local branch can help.

In addition, we offer SecurityCare and SecurityCare Plus, both are optional extended warranty plans that provide exceptional value.

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