As a member of the Electronic Security Association (ESA), it is the responsibility of security companies and Authorized Dealers of those companies to uphold ethical standards related to all areas of our business. Vector Security is proud to present the ESA Sales Code of Ethics & Standards of Conduct which we follow with our teams. The code reinforces ESA members’ commitment to highly ethical behavior when providing products and services to the public.
The Code of Ethics reinforces our commitment to ethical sales practices including:
Enhanced Identification: Sales representatives must carry photo ID cards and clearly state who they work for when making a sales call.
More respect for consumers: When requested by a consumer, a sales representative shall immediately discontinue a presentation and leave the premises.
No False Accusations About Competition: Sales representatives may not make any false statements about competing organizations.
Improved Customer Contract Requirements: Written materials, which clearly and conspicuously disclose all terms and conditions, must be presented to customers when closing the sale.
Better Refund Policies: Prior to the sale of any product or service, sales representatives must disclose all termination fees and must honor all refunds in accordance with their company’s policies.
Access a full copy of the ESA Code of Ethics and Standards of Conduct.
Please feel free to contact us if you encounter any violations of this policy.