If your home security system uses a 2GIG GC2 control panel, this page will address some common questions related to the basic operation of your system. For your reference, the 2GIG panel looks like this:

2GIG GC2 panel

 

If you need more information than what is provided here, download the full GC2 user manual.

If you have a control panel other than the GC2 visit our “User Manuals” page. If you still have questions, please contact your local branch for help.

 

How to Understand the Display Screens

You can use the touch screen on your panel to control and operate your home security system as well as view system status. Here are the main display screens and what they mean:

Home Screen
The Home screen shows system status with icons to indicate system conditions. It also displays the time and date.

2GIG Home Screen

 

Security Screen
Use the Security screen to access the Arm, Menu, and Status screens. This screen also shows the current time and date. If messages, alarms, or trouble alerts are pending, square buttons indicate the number of pending alarms or messages.

2GIG Security Screen

 

Ready to Arm Screen
Use the Ready to Arm screen to arm the security system in Stay and Away mode.

2GIG Ready to Arm Screen

 

Menu Screen
Use the Menu Screen to access the Ready to Arm, Emergency and Toolbox screens.

2GIG Menu Screen

 

Status Screen
View the system’s current status and scrolling list of alerts.

2GIG Status Screen

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How to Verify Doors and Window Sensors Are Closed Before Arming My Home Security System

A common reason why you might not be able to arm your system is your sensor status. Remember, the system constantly monitors all sensors attached to your doors and windows. Before you can arm your system, you must close or bypass all door and window sensors.

Checking For Closed Sensors

In most cases, you will be arming the security system with all of the sensor?protected doors and windows closed. The Control Panel provides easy ways to verify that all the sensor-protected doors and windows are closed before arming the system:

  • The Home button lights green when all perimeter sensors are closed
  • The Security button on the Home screen lights green when all perimeter sensors are closed.
  • The Arm button on the Security screen and Menu screen lights green when all perimeter sensors are closed.

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How to Test My System

To check if your system is communicating properly, call into Vector Security’s central station at 1-800-937-8268 (for West Central Station) or 1-800-638-7077 (for East Central Station). When speaking with an operator, ask them if you can test your system. The operator will walk you through the steps to trip your alarm system and ensure that there is no police dispatch made.

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How to Force Bypass All Sensors

For maximum security, all the doors and windows on your premises should be closed when you leave the property. In some cases, such as when using the security system when you stay at home, you may want to leave some doors or windows open. The system recognizes bypasses to resolve the open doors or windows. When a sensor is bypassed, the system ignores that the door or window is open, allowing you to arm the system.

  1. Ensure a sensor is open, such as a door or window.
  2. At the Security or Menu screen, tap the YELLOW Arm button.
  3. At the Bypass screen, tap Bypass All. This forces the system to bypass all of the open sensors in the list, including any open interior sensors.
  4. At the Enter Code screen, enter a valid user code to bypass the sensor.
  5. At the Ready to Arm (Sensors Bypassed) screen, tap Stay or Away.

Note: When you disarm the system, the bypassed sensors are returned to their normal state.

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How to Arm My System in Stay Mode

Use Stay Mode to arm the system when anyone is at home. Stay Mode normally has an Entry Delay so a user with a user code can re?enter without causing an alarm.

  1. Close all protected perimeter doors and windows before arming.
  2. Verify that the button on the Control Panel is lit GREEN indicating that the system is ready to arm.
  3. At the Security or Menu screen, tap Arm.
    NOTE: If any perimeter door or window sensors are open, the Bypass screen appears. Close all the sensors displayed or tap Bypass All to force bypass the displayed sensors.
  4. On the Ready to Arm screen, check the Entry Delay box when arming the system in Stay mode.
  5. Tap Stay to arm the system.
  6. The system will arm and shows the Exit Delay counting down. When the Exit Delay expires, the system is fully armed in the Stay Mode

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How to Arm My System in Away Mode

Use the Away mode to arm the system when everyone will be leaving the home. The Away mode normally has an Entry Delay so someone with a user code can re-enter without causing an alarm. Interior and perimeter sensors are armed in the Away Mode.

  1. Close all sensor-protected doors and windows before arming.
  2. Verify that the button on the Control Panel is lit green, indicating that the system is ready to arm.
  3. At the Security screen, or the Menu screen, tap Arm.
    NOTE: If any perimeter door or window sensors are open, the Bypass screen appears. Close all the sensors displayed or tap Bypass All to force bypass the displayed sensors.
  4. On the Arming screen, the Entry Delay check box option can be used with Away mode.
  5. Tap Away.
  6. The system arms and shows the Exit Delay counting down. When the Exit Delay expires, the system is fully armed in the Away mode.

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How to Disarm My System from Stay Mode

Disarm your system from Stay Mode before leaving your home.

  1. At the Home screen, tap the speaker icon for Silent Control.
  2. At the Security screen or Menu screen, tap Disarm.
  3. Enter a valid user code.

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How to Disarm My System from Away Mode

The system should be disarmed from Away Mode while entering your home.

  1. Enter your home from a designated entry delay sensor-protected door.
  2. The Disarm Code screen appears on the control panel and the entry delay beeps.
  3. Enter a valid user code.

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How to Setup and Use a Duress Code

A Duress Code initiates a silent alarm for help by secretly sending a Duress report to the Central Station. Use the Duress Code when someone is forcing you to operate your security system against your will. When you use the Duress Code, a silent report is immediately sent to the Central Station and they will dispatch help.

 

Setting up a Duress Code

  1. On the User Management screen, tap the User 8 (Duress) button.
  2. A confirmation screen appears: Tap Create Duress User.
  3. Enter a 4-digit code to use as the new duress code. Then tap Ok.
  4. To confirm the duress code, enter the code again and tap Ok.
  5. A confirmation screen appears. Tap Ok.

 

Using a Duress Code

On the Home screen, the system logo always appears in the lower right corner. The system logo is the secret duress button.

While Armed
With the system armed, tapping the logo displays the standard disarm code entry screen. Use a valid user code or a duress user code to disarm the system. The system disarms normally, but a silent duress report is sent to the Central Station and they will dispatch help.

While Disarmed
You can also use the secret duress button while the system is disarmed. Tapping the system logo reveals the Enter Code screen. Enter the duress code to send a silent duress report to the Central Station and they will dispatch help. The system remains disarmed.

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How to Use the 24-hour Emergency Functions

Three 24–hour emergency functions are available on the Control Panel:

  • Panic – Sends an immediate panic report to the Central Station. Depending on how your system was installed, this may or may not sound an audible alarm.
  • Fire – Sends an immediate fire report to the Central Station. The Control Panel sounds the fire horn when the button is pressed.
  • Emergency – Sends an immediate report to the Central Station. The Control Panel sounds the siren when the emergency button is pressed.

You can activate emergency functions using the Control Panel, as well as wireless sensors, wireless keypads or portable pendant devices such as the panic button remote.

Tap the “+” button to reveal the Emergency screen.

In the event of an emergency, press and hold the emergency button for at least two (2) seconds to activate the alarm.

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