Notification only

Central station operators will call these contacts only to advise of alarms and signals from the alarm system. These contacts can receive some account information, such as the zone an alarm is coming in from and whether police have been dispatched. These contacts cannot make any changes to the account or request to cancel dispatch.

Full access to cancel alarms and make changes to call list

These contacts are able to make account changes and receive detailed account information as long as they are able to verify the proper verbal password that is set up on the account. They may also request dispatch, request that no dispatch be made, or request to cancel a dispatch. All requests to cancel dispatch or to not have dispatch made after an alarm require verification of the verbal password.