When your video cameras are installed, you can choose whether or not your cameras will be monitored by the central station. If you choose to have your cameras monitored (this is usually done for cameras that are monitoring outdoor areas), then yes, central station operators will see the video that is recorded when an alarm is triggered. However, you may choose to NOT have your cameras monitored by the Central Station (this is usually done for cameras that are monitoring indoor, residential areas). Cameras that are not monitored by the central station cannot be accessed our operators for any reason, even if requested by the customer.