Troubleshooting & Technical Support

 

 

How do I know my home security system is working?

We recommend that you test your home security system weekly to ensure continued protection and proper system operation.

To test the system:

  1. At the Home screen, tap Security.
  2. At the Security screen, tap Menu.
  3. At the Menu screen, tap Toolbox.
  4. To access the system test, enter the master user code.
  5. At the Toolbox (1 of 3) screen, tap System Test.

You can learn more about testing your system, sensors and panels.

You can also request a system test by contacting your Central Station at 1-888-832-8671 and enter your zip code when prompted.

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How do I request a test from my central station?

Call into the Central Station at 1-888-832-8671 and enter your zip code when prompted. When speaking with an operator, ask them if you can test your system. The operator will walk you through the steps to trip your alarm system and ensure that there is no police dispatch made.

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My system isn't working.

You will need to speak with someone at your branch office service department during normal office hours. You can contact your local branch for more information.

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Why is my home security system beeping? What should I do?

In an emergency after normal business hours, an operator may be able to have an on call technician contact you for immediate assistance on some panel/system issues.

Your home security system may beep for several reasons including low batteries, maintenance required, or after a power outage.

Try these tips if your system is beeping. If that doesn’t work you will need to speak with someone at your branch office service department during normal office hours. You can contact your local branch for more information.

In an emergency after normal business hours, an operator may be able to have an on call technician contact you for immediate assistance on some panel/system issues.

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I’m having difficulty with my mobile app. Who should I contact?

Please email us at wecare@vectorsecurity.com with your issue and we will have someone get in touch with you.

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I have a new security system and I would like to set up my mobile app.

Please email us at wecare@vectorsecurity.com and we will have someone get in touch with you.

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How can I update on phone settings to support your mobile app?

Please email us at wecare@vectorsecurity.com and we will have someone get in touch with you.

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How can I update my web browser?

Vector Security is one of many companies using newer encryption technologies for a safer browsing experience; only the latest browsers will support those technologies.

To ensure you have the latest browser, you can upgrade for free with just a few clicks. We’ve made it easy for you whether you use Chrome, Firefox, Internet Explorer, Safari or Opera.

Just go to www.vectorsecurity.com/update-browser where you’ll find links to download an updated browser.

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Where can I get a user manual for my control panel?

For your convenience, you can download a user manual for most of our control panel models here. If you don’t see a manual for your control panel, contact your local branch.

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I am cancelling my phone line, will this affect my alarm system?

As more and more consumers eliminate their traditional phone lines, the good news is that you don’t need a phone line to have your alarm system monitored. We have wireless systems that run on cellular technology. Please contact us to schedule an appointment for a representative to evaluate your existing system to determine if you’ll need to upgrade to a wireless system if you do decide to cancel your phone line.

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