Security Contacts and Passcodes

 

 

What are the different contact levels?

  • Notification only

Central station operators will call these contacts only to advise of alarms and signals from the alarm system. These contacts can receive some account information, such as the zone an alarm is coming in from and whether police have been dispatched.  These contacts cannot make any changes to the account or request to cancel dispatch.

  • Full access to cancel alarms and make changes to call list

These contacts are able to make account changes and receive detailed account information as long as they are able to verify the proper verbal password that is set up on the account. They may also request dispatch, request that no dispatch be made, or request to cancel a dispatch. All requests to cancel dispatch or to not have dispatch made after an alarm require verification of the verbal password.

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How do I update my contact list?

You can speak with someone at your branch office during normal office hours. You can contact your local branch for more information. After normal business hours, a central station operator is able to assist in some contact list changes, such as adding, removing, or updating phone numbers. You can reach your central station after hours by calling 888-832-8671 and following the voice prompts.

Learn more about our central stations and our award-winning monitoring.

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I don't know my keypad passcode. How do I reset it?

You will need to speak with someone at your branch office service department during normal office hours. You can contact your local branch for more information.

If you have a 2GIG GC2 panel you can learn more about creating and changing keypad passcodes.

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I don't know my passcode. How do I change it?

You will need to speak with someone at your branch office service department during normal office hours. You can find your local branch contact information here.

If you have a 2GIG GC2 panel you can learn more about creating and changing keypad passcodes.

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Why do I need a passcode?

A passcode is used to verify the person an operator is speaking with has authority to request changes or be on site in the case of an accidental trip of an alarm.

If you have a 2GIG GC2 panel you can learn more about creating and changing keypad passcodes.

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Why can't I give you my social security number?

For your own protection, your Personally Identifiable Information, such as your social security number, is unavailable to a central station operator.

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