3 Common Mistakes to Avoid When Selecting a Security Vendor
Implementing a security system at your business is the first step toward protecting your employees and securing your assets. However, there are many factors to consider before selecting a partner.
Here are three common pitfalls you should avoid as you choose a business security vendor.
1. Failing to Research a Company and Ask About Important Credentials
You wouldn’t buy a car without asking for the vehicle’s history or doing any research. So why would you buy a security system without learning about the provider’s history or credentials? Researching and vetting your potential vendor is a vital part of the decision-making process. Before making a purchase, research the vendor’s:
- Experience in the industry and with companies comparable to yours.
- Services and system maintenance offered.
- Equipment brand(s) used.
- Team, including professionals’ backgrounds and certifications.
Also, look into financials so you don’t run into any surprise charges:
- What is the overall cost of the system and services?
- Are there any extra charges, including reoccurring and one-time costs?
- Do you have to sign a contract, and how long does it last?
- Does the vendor provide a system warranty?
Ideally, you’ll want to choose an established industry vendor that fits your budget.
2. Disregarding the Importance of In-House Monitoring
If you desire quality customer service, personalization and commitment, then you should choose a security vendor that offers in-house monitoring. This means monitoring is coordinated through your security provider, instead of outsourced to a third-party. In-house security monitoring:
- Gives the security vendor greater control over service quality.
- Shows the vendor’s commitment to customers.
- Directs customer assistance to appropriate personnel internally.
3. Forgetting to Consider Cyber Security
Sixty percent of all small businesses that experience a cyber attack go out of business in six months. Cyber security is just as important as physical security. It’s crucial you find a vendor that is well versed in cyber security and offers specific solutions to keep your business safe from hackers. Consider some of these cyber security solutions:
- Virtual private networks (VPN) so users can safely retrieve resources from your company network remotely without connecting to it directly.
- Cyber security and malware protection software to keep your machines clean.
- Password and access management support to ensure information doesn’t fall into the wrong hands. .
- Secure Wi-Fi networks for omni-channel strategies.
- Hosted VoIP, IP video surveillance, and intrusion and fire alarms.
- 24/7 network monitoring to detect and respond to suspicious activity proactively.
Do your research, ask the right questions and avoid these three mistakes when choosing a security vendor for your business.
How did your business choose a trusted security vendor? Share in the comments below.