3 Common Mistakes to Avoid When Selecting a Security Vendor

Thursday, November 9, 2017 by under Asset Protection, Data & Cyber Security/Hacking, Monitoring, Property Management

Mistakes to Avoid When Selecting a Security Vendor

Implementing a security system at your business is the first step toward protecting your employees and securing your assets. However, there are many factors to consider before selecting a partner.

Here are three common pitfalls you should avoid as you choose a business security vendor.

1. Failing to Research a Company and Ask About Important Credentials

You wouldn’t buy a car without asking for the vehicle’s history or doing any research. So why would you buy a security system without learning about the provider’s history or credentials? Researching and vetting your potential vendor is a vital part of the decision-making process. Before making a purchase, research the vendor’s:

  • Experience in the industry and with companies comparable to yours.
  • Services and system maintenance offered.
  • Equipment brand(s) used.
  • Team, including professionals’ backgrounds and certifications.

Also, look into financials so you don’t run into any surprise charges:

  • What is the overall cost of the system and services?
  • Are there any extra charges, including reoccurring and one-time costs?
  • Do you have to sign a contract, and how long does it last?
  • Does the vendor provide a system warranty?

Ideally, you’ll want to choose an established industry vendor that fits your budget.

2. Disregarding the Importance of In-House Monitoring

If you desire quality customer service, personalization and commitment, then you should choose a security vendor that offers in-house monitoring. This means monitoring is coordinated through your security provider, instead of outsourced to a third-party. In-house security monitoring:

  • Gives the security vendor greater control over service quality.
  • Shows the vendor’s commitment to customers.
  • Directs customer assistance to appropriate personnel internally.

3. Forgetting to Consider Cyber Security

Sixty percent of all small businesses that experience a cyber attack go out of business in six months. Cyber security is just as important as physical security. It’s crucial you find a vendor that is well versed in cyber security and offers specific solutions to keep your business safe from hackers. Consider some of these cyber security solutions:

  • Virtual private networks (VPN) so users can safely retrieve resources from your company network remotely without connecting to it directly.
  • Cyber security and malware protection software to keep your machines clean.
  • Password and access management support to ensure information doesn’t fall into the wrong hands. .
  • Secure Wi-Fi networks for omni-channel strategies.
  • Hosted VoIP, IP video surveillance, and intrusion and fire alarms.
  • 24/7 network monitoring to detect and respond to suspicious activity proactively.

Do your research, ask the right questions and avoid these three mistakes when choosing a security vendor for your business.

How did your business choose a trusted security vendor? Share in the comments below.

The content herein is provided for informational purposes only, "AS IS" and without any representation, warranty or condition as to its accuracy or reliability. The content herein is not intended to modify, and does not modify, the terms and conditions of any agreement between you, including the company or entity you represent (“You”), and Vector Security, Inc. and/or its affiliates (collectively, “Vector”), or to create any legal obligation of Vector to You with respect to content or otherwise.


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