Faster, More Accurate Emergency Dispatch Expected in Wake County, North Carolina with Launch of ASAP to PSAP

October 8, 2020

Automated Secure Alarm Protocol (ASAP) implemented to benefit the county’s monitored alarm users.

PITTSBURGH, October 8, 2020 – Wake County, North Carolina, including the City of Raleigh, joins a growing number of municipalities across the nation to implement Automated Secure Alarm Protocol (ASAP) at its Public Safety Answering Point (PSAP).

ASAP technology automates communication from alarm monitoring central stations to PSAPs and 911 centers, resulting in faster, more accurate emergency response.

“Monitored alarm users in Wake County, including more than 1,300 Vector Security customers served out of our local Raleigh branch, will experience faster, more accurate emergency dispatch as a benefit of ASAP,” said Drew Jones, South District VP for Vector Security.

ASAP was developed in partnership between The Monitoring Association (TMA) and the Association of Public-Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow serving as founding co-chair of the committee. Vector Security was the first alarm company to debut ASAP in Richmond, VA in 2012.

Vector Security assisted with implementation in Wake County by helping to conduct extensive testing prior to the system going live on October 7.

“As the adoption of ASAP continues to grow across the country -- with 72 active PSAPs, 26 active monitoring centers and many more in the implementation phase -- Vector Security is pleased to be a pioneer of this technology,” said Anita Ostrowski, Central Station Vice President, Vector Security. “We continue to actively seek ways to promote ASAP’s value to emergency centers and alarm companies for the greater good of the industry, as well as for the increased safety of our communities.”

The use of ASAP results in the following benefits for monitored alarm users and first responders:

  • Less phone calls to emergency response centers. Alarm monitoring center data is passed to PSAPs / 911 operators electronically within seconds and then provided to first responders upon dispatch.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times and faster responses.
  • Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

With ASAP delivering alarm notification information directly from the alarm monitoring centers to PSAPs via computer rather than by phone, all pertinent data goes directly to first responders and the process takes only about five seconds. Many agencies using ASAP can expect alarm response times to drop from minutes to seconds.

For a current list of agencies and alarm companies using ASAP, and those in the process of implementation, visit The Monitoring Association at

For more information on the benefits and features of ASAP, visit


About Vector Security

For more than 50 years, Vector Security, Inc. ( has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches, authorized dealers and their ADS Security division. The Vector Security Networks division offers customized physical security and managed network services to multi-site commercial customers. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security and automation solutions to nearly 400,000 homes and businesses across 58 branch locations.

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