Virginia Beach Becomes Latest Public Safety Answering Point (PSAP) to Implement Automated Secure Alarm Protocol (ASAP)

May 23, 2019

Faster, More Accurate Emergency Alarm Response

PITTSBURGH, May 23, 2019 – Virginia Beach, VA is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), technology that automates communication between alarm monitoring central stations and public safety answering points (PSAPs)/911 centers, resulting in faster, more accurate emergency response.

Electronic data transmission results in the following benefits for alarm users and first responders:

  • Less phone calls to emergency response centers. Alarm monitoring center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error, and faster responses.
  • Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

With ASAP delivering alarm notification information directly from central stations to public safety answering points and public safety dispatch centers via computer rather than by phone, all pertinent data goes directly to first responders and the process takes only about five seconds. Many agencies using ASAP can expect alarm response times to potentially drop to as little as a minute and a half or less.

“Every second counts during an emergency,” said Stephen Williams, Director, City of Virginia Beach Emergency Communications and Citizen Services. “With ASAP, we are pleased to be able to reduce call processing times to provide quicker and more accurate emergency response to our citizens in Virginia Beach.”

The Virginia Beach PSAP receives an average of more than 50,000 emergency and non-emergency calls monthly, according to Williams. With ASAP delivering alarm notification information directly from central stations to public safety dispatch centers via computer rather than by phone, Virginia Beach residents will benefit from faster and more accurate dispatches in the event of an emergency.

“Vector Security is proud to offer this technology to our customers in Virginia Beach,” said Anita Ostrowski, Vice President of Central Station Services for Vector Security, adding that Richmond, VA is where the company first introduced ASAP in 2012.

ASAP was developed in partnership between The Monitoring Association (TMA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the committee.

“We are glad to see the technology continue to make its way into more communities across the nation and we are proud to be part of this effort to improve first responder dispatches across the country,” Ostrowski continued.

Vector Security assisted with the implementation by helping to conduct extensive testing prior to the system going live in Virginia Beach.

Nationwide, nearly 60 agencies have implemented, or are in the process of implementing ASAP. For a current list:

For more information on the benefits and features of ASAP, visit


About Vector Security

For more than 50 years, Vector Security, Inc. ( has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches, authorized dealers and their ADS Security division. The Vector Security Networks division offers customized physical security and managed network services to multi-site commercial customers. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security and automation solutions to nearly 400,000 homes and businesses across 58 branch locations.

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