Industry veteran joins the company with a concentrated effort to create exceptional experiences for customers at every touchpoint.
PITTSBURGH, March 9, 2021 – Vector Security®, the fourth largest security company in the United States and the leading provider of intelligent mobile security and automation solutions to homes and businesses, announced that Dan Reynolds has joined the company as Director of Customer Experience, effective immediately.
In this newly-defined role, Reynolds will be responsible for defining, executing and managing for continuous performance, the overall customer experience across all areas of Vector Security. With a focus on the customer journey for each customer segment, this role will identify high-impact customer touchpoints and areas for improvement that lead to a positive and valued customer experience. Ultimately, this position will include direct functional oversight for specific departments, as well as matrix responsibilities in other customer-facing areas of the company’s business. This position will report directly to the VP of Marketing.
“Dan brings decades of operational experience and customer service expertise to our company,” said Art Miller, VP of Marketing for Vector Security. “Together with Dan’s leadership, we look to grow our leading position by delivering an exceptional experience to our customers at every step in their journey with us.”
In addition, Reynolds will identify the long-term role and structure of Vector Security’s customer-facing functions to create a structure that is both customer-oriented and takes advantage of technology and positions the company for future growth.
“I am thrilled to join Vector Security, a company committed to their people and their customers for the long-term,” said Reynolds. “Vector Security has a solid and trusted reputation, and this concentrated effort on the experience customers have with the company will establish additional long-term value for our customers and our teams.”
For nearly 50 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches, authorized dealers and their ADS Security division. The Vector Security Networks division offers customized physical security and managed network services to multi-site commercial customers. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security and automation solutions to nearly 400,000 homes and businesses across 58 branch locations.