Vector Security Wilkes Barre, PA

23 Casey Ave Wilkes Barre, PA 18702 +1-800-222-6565

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Your Local Security Branch is the Wilkes-Barre Branch: Serving Select Counties in Pennsylvania and New York.

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Overall Rating: 4.39/5
18

Rating:
We had no issues with Vector. Any time we had an issue with our cable line a service person came to the house and fixed the connectivity issues caused by the cable company. Never once were we billed. The we very responsive to false alarms and alway very professional. I would recommend them to the new owners of our house.
(2015-08-21)
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Unusually poor service on this call. It took two trips by two different technicians. First technician merely replaced a battery...second technician replaced the unit based on what he saw and said that's what should have been done on the first call.
(2015-08-20)
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After I replaced the back-up battery, the keypad kept flashing. No one could help me over the phone. Finally, a technician was assigned to come out and solve the problem. Before coming out, the technician - 3 weeks after my initial complaints - called by phone and solved the issue in 1 minute. Why couldn't the people at Vector Center do that right away?
(2015-08-20)
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I would advise others to shop around and compare prices with all of these security companies.
(2015-08-20)
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Everyone I ever dealt with was easy to work with. There were very few instances where the alarm went off and most of them were my fault of forgetting that I had set the alarm and opening one of the doors accidentally. I don't understand what terms and conditions you are requesting below. I do not intend to continue my contract with Vector. I have had them for 5 years and it expires this month.
(2015-08-20)
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My experience has been good. The response time lately has been better than a few months ago. When my alarm goes off I want to know that I have some back up if needed!
(2015-08-14)
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You'd think that after 20+ years of uninterrupted central monitoring payments they would offer some system upgrades or replacement instead of just trying to sell me a new 2015-style home system with a higher monthly fee........
(2015-08-14)
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A couple of years ago during the summer when I had to be away from home 3 weekends in a row, I was broken into each weekend. However, due to Vectors system each time the police were notified and their response was timely enough to thwart the criminals attempted thievery. Fortunately the attempts stopped and there have been no further broachings of the system since.
(2015-08-13)
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So far I have had a good experience with the security system. Really have felt more secure with the upgrade to the camera and remote locks. The service have been reliable and affordable. Thanks
(2015-08-12)
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We use Vector at my office and my home. We always find their staff very professional and sensitive to our times. Dave our service Tech is awesome. Evan has been great on the corporate side. Good Job!
(2015-08-12)
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What needed to be done was done in a professional manner.
(2015-08-12)
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Response time excellent
(2015-08-12)
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We have no negative experiences with Vector Security. Our system works great. Thanks
(2015-08-11)
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The service is excellent and very reliable. Response has been prompt and efficient.
(2015-08-09)
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Good job! The technician was very professional.
(2015-07-19)
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I have peace of mind with Vector on timely response, thank you.
(2015-07-15)
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I have no substantive complaints at all. But here is one anecdote: the alarm went off at my house and I didn't hear it -- sound didn't travel as far as my bedroom. Vector representative said she would let Vector know that I probably need another alarm added to my system, but I never heard back from Vector on this. Admittedly, I may have misunderstood her intentions, and admittedly I could have -- and should have -- called Vector, But I'm reporting this because it was a missed opportunity to improve my service. Perhaps this review will prompt follow-up action.
(2015-07-15)
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I like it. It's very easy to use.
(2015-07-15)



The Vector Security Wilkes-Barre Branch is just off I-81 and State Route 309.

We believe in supporting the community and participate in Adopt-a-Highway, Knights of Columbus, Leadership Lackawanna, UNICO and the Rotary Club. We also contribute to the Kettle Creek Environmental Fund.

Contact us today and see how we can tailor a security solution that's a perfect fit for you.

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