Video Monitoring Services Descriptions
The following description of Video Monitoring Services may be amended from time to time by Vector Security, Inc. (“Vector”), and Vector reserves the right, in Vector’s sole discretion, to change or modify portions of these descriptions of Video Monitoring Services at any time. Any changes to these descriptions of Video Monitoring Services will become effective immediately upon posting to this website. Capitalized terms used in these descriptions of Video Monitoring Services that are not expressly defined shall have the meaning assigned to them in the Video Monitoring Addendum between Customer and Vector.
Remote Video Verification; Response:
If Customer subscribes to Remote Video Verification Services, then upon receipt of a burglar alarm signal or other predetermined trigger from the Video System, Center will attempt to view certain recorded video or live video to determine, in its sole discretion, whether an emergency condition exists. Upon confirmation of an emergency condition, Center will attempt to provide monitoring response services as outlined in the Agreement.
Visual Verification; Response:
If Customer subscribes to Visual Verification, then upon receipt of a burglar alarm signal, Center will attempt to view certain recorded video or live video made available through Alarm.com to determine, in its sole discretion, whether an emergency condition exists. Upon confirmation of an emergency condition, Center will attempt to provide monitoring response services as outlined in the Agreement.
Remote Video Monitoring (RVM); Response:
If Customer subscribes to Remote Video Monitoring (RVM), the Video System will be equipped with software, video analytics, AI, and/or other technologies provided through Alarm.com that will attempt to detect specific patterns, behaviors, or anomalies that Vector will use to determine, or assist in determining, in its sole discretion, whether certain atypical conditions exist at the Premises. Vector shall have sole discretion to configure the settings of the Video System that are used to determine the trigger(s) initiating a signal to the Center and Customer will have been deemed to approve such configuration of settings unless Customer provides written notification to Vector requesting approval to change such configuration of settings. Upon receipt of a signal from the Video System, Center will attempt to view certain recorded video or live video from the Video System and provide response services as directed in writing by Customer and accepted by Vector. If no written directives are provided by Customer and accepted by Vector, Center will attempt to provide monitoring response services in accordance with guidelines determined in Vector’s sole discretion. Unless otherwise expressly set forth in the Video Monitoring Addendum or applicable Scope of Work, the Provider shall be Alarm.com, Inc.
Camera Triggered Monitoring; Response:
The Video System will be equipped with software, video analytics, AI, and/or other technologies that will attempt to detect specific patterns, behaviors, or anomalies that Vector will use to determine, or assist in determining, it is sole discretion, whether certain atypical conditions exist at the Premises. Vector shall have sole discretion to configure the settings of the Video System that are used to determine the trigger(s) initiating a signal to the Center and Customer will have been deemed to approve such configuration of settings unless Customer provides written notification to Vector requesting approval to change such configuration of settings. Upon receipt of a signal from the Video System, Center will attempt to view certain recorded video or live video from the Video System and provide response services as directed in writing by Customer and accepted by Vector. If no written directives are provided by Customer and accepted by Vector, Center will attempt to provide monitoring response services in accordance with guidelines determined in Vector’s sole discretion.
Remote Guard Tours; Response:
Remote guard tours refer to the process of remotely monitoring and inspecting a location using security cameras mimicking the actions of a physical security guard. Rather than having guards physically patrolling a site, which are conducted by video specialists who will view the live video for all the monitored cameras at a predetermined time. The video specialists check for camera health, objects obstructing view, and criminal activity.
If Customer subscribes to Remote Guard Tour Services, Center will attempt to view live video from the Video System at predetermined interval to attempt to check for camera health, object obstructing camera views, and criminal activity, and provide response services in accordance with guidelines determined in Vector’s sole discretion, unless Customer provides Vector with alternative written directives that are accepted by Vector. Unless otherwise expressly agreed upon through written directives provided by Customer and accepted by Vector, Center will not attempt to notify any emergency authority as a result of any video viewed by Center.
Talkdown; Response:
If Customer subscribes to Talkdown, then upon viewing certain recorded video or live video that meets prescribed conditions, parameters, or guidelines determined in Vector’s sole discretion, audio technology will be used to attempt to notify or otherwise alert individuals present at the Premises. If Vector’s attempt to notify or otherwise alert individuals at the Premises is not effective, as determined in Vector’s sole discretion, Vector may also provide other notification to Customer and/or to an emergency authority in conformance with guidelines determined in Vector’s sole discretion, unless alternative written directives are provided by Customer and accepted by Vector. Audio technology used may include a pre-recorded audio clip, an AI-generated audio clip, and/or the Center talking to the individual on the Premises that is visible via live video. Talkdown is not available as a standalone service and must be provided as an add-on to other Video Monitoring Services.