Teamwork in Action Protects What Matters

In the early morning hours, an intrusion door alarm was triggered at a national home improvement retailer in Troy, Ohio. Within four seconds, our Monitoring Center operator accessed the alarm and began assessing the situation.

Live camera footage quickly revealed four individuals dressed in black inside the facility. Based on verified visual confirmation, our team immediately issued a “Person Present” police dispatch, ensuring responding authorities had accurate, actionable information from the start.

Thanks to seamless coordination between our monitoring professionals and local law enforcement, police arrived swiftly and apprehended two suspects at the scene. Following the incident, our team continued working closely with investigators, sharing all relevant alarm and video details to support the ongoing case.

This rapid, coordinated response helped protect our customer’s property, reduce potential loss, and demonstrate the real value of professionally monitored security—where trained people, proven processes, and technology work together when it matters most.