When multiple alarms were triggered at a national cosmetics retailer in Dallas, Texas, our Monitoring Center team immediately began assessing the situation.

Within 18 seconds, a trained operator accessed the alarm, reviewed the live video feed, and visually confirmed two intruders on site. With verified information in hand, police were promptly dispatched and provided with a detailed description of the suspects to support a faster, more informed response.

As part of the response process, our team also coordinated directly with the store’s designated keyholder to help ensure safety and maintain clear communication throughout the incident.

This rapid, coordinated approach helped minimize potential losses and provided reassurance to the customer—demonstrating the value of professionally monitored security that combines technology, trained specialists, and real-time decision-making when it matters most.