Our team in action!

When alarms were triggered at a beauty products retailer in Scottsdale, Arizona, Vector Security’s Monitoring Center immediately began response procedures.

At 2:05 a.m., a trained operator accessed the alarm and reviewed the live video feed. Within six seconds, police were dispatched with a Level 3 threat confirmation after visual verification of an active intrusion.

As the situation unfolded, our team continued to support responding officers by providing real-time updates from the video feed, including confirmation of one suspect actively damaging store fixtures with a pickaxe. This timely intelligence allowed law enforcement to arrive prepared and deploy additional resources, including a drone, to safely assess the scene.

The rapid verification, detailed communication, and coordinated response helped minimize losses and support a safe resolution. This incident demonstrates the value of professionally monitored security—where trained specialists and real-time video work together to deliver decisive action when it matters most.