Swift Response Leads to Successful Apprehension

A duress alarm was activated at a national home improvement retailer in Jacksonville, Florida, immediately alerting our Central Station team to a potential threat on site.

Within eight seconds, our monitoring specialists accessed the alarm signal and dispatched local law enforcement. As part of the response protocol, the team promptly contacted the store’s designated keyholder, who confirmed that an intruder was present inside the facility.

With verified information in hand, police were able to respond quickly and successfully apprehend the suspect. The outcome was the result of seamless coordination between trained monitoring professionals and local authorities—working together to resolve a critical situation efficiently and safely.

This incident underscores the importance of rapid response, clear communication, and trusted partnerships. Businesses rely on professionally monitored security not just for technology, but for the people and processes that take decisive action when it matters most.