OpenEye cameras provide access to a scalable, intelligence‑driven approach to reducing shrink and strengthening store security.
When you walk into a NAPA Auto Parts store, you’re stepping into one of the most far-reaching retail and distribution networks in the country. With more than 2,300 stores and nearly 60 supply chain facilities, NAPA’s footprint stretches across every region, serving millions of customers and thousands of professional repair shops.
Behind the scenes, keeping that network secure—and keeping shrink under control—is the responsibility of Bob Sweeney, NAPA’s Head of Asset Protection. Bob oversees everything from physical security and safety, to shrink mitigation efforts across stores, distribution centers, and manufacturing hubs.
A Clear Need for Modernization
Like many retailers, NAPA faces rising theft, complex fraud, and accelerated fulfillment expectations. Their legacy video platform was no longer delivering the clarity or efficiency needed for today’s investigative demands. Searches took too long, evidence lacked detail, and scaling the system across thousands of locations had become increasingly difficult.
NAPA needed a decisive upgrade—and a partner capable of supporting a national footprint.
A Unique Overnight Security Challenge
Unlike typical retailers, NAPA relies heavily on overnight freight delivery, which involves giving third‑party drivers after‑hours access to stores. Drivers need enough freedom to work efficiently, but not enough to wander into restricted areas. Alarms must stay quiet to avoid unnecessary disruptions, yet remain sensitive enough to detect real risk.
“We needed systems designed for that environment,” Bob said. “We can’t allow open access, but we can’t have alarms go off all night.”
This operational reality required a platform far more sophisticated than traditional closed-loop video.
Selecting the Right Partner
Vector Security Networks recommended moving to Visual Intelligence, a suite of cloud-managed, proactive video-first security solutions designed for enterprise scalability and modern investigative workflows.
Early demonstrations of the OpenEye cameras showed intuitive search tools, strong video clarity, and flexibility across both retail and supply chain environments, which appealed to Bob. Once the decision was made to move forward, Vector Security Networks led deployment, integration, and ongoing support for the AI-powered cameras.
Better Evidence, Faster Investigations
Once Visual Intelligence was live, results came quickly:
- Investigators could locate footage in minutes instead of hours
- Clearer, sharper video improved case accuracy
- Exception-based reporting from could now sync directly to video
- Case closure rates improved thanks to stronger evidence
A Strong Foundation for the Future
For one of the largest automotive retailers in the country, the partnership between Vector Security Networks and NAPA is now a critical part of keeping stores secure, protecting assets, and enabling NAPA’s teams to focus on what matters most: serving their customers.
And for Bob, it’s clear: “This has been one of the most consistently positive vendor experiences I’ve had in my career. It’s a strong, beneficial partnership—plain and simple.”