This page will be updated with the latest information regarding Vector Security operations as the winter storm impacts our service areas.

What to Expect

• Heavy snow, ice, and strong winds may cause hazardous conditions, power outages, and travel delays.
• Our monitoring centers remain fully functional and continue to provide uninterrupted alarm monitoring, even during power outages.
• Field service and installation appointments may be delayed due to weather and road conditions.

If You Lose Power

• If your system begins to beep following a power outage, visit our help article: How to stop your system from beeping after a power outage

Temporary Service Suspension

• If your property sustains damage place your service on "disregard". This can be done through the ADC App or by contacting us. 
• If you need suspend service for more than 30 days, please contact a specialist at 888.832.8671, option 3 then option 2.

Service Delays and Wait Times

• Some Vector Security branch locations may be impacted by the storm.
• You may experience longer-than-usual call wait times or delays in technician availability.
• We appreciate your patience as we prioritize safety and work toward full restoration of service.

Thank you for your trust in Vector Security. Our thoughts are with you and your loved ones—please stay safe during the storm.