Additional Terms
Terms and conditions for services provided by Vector Security, Inc. (“Vector”, “we”, “our”, or “us”) are set forth in your services agreement (“Agreement”) between Vector and customer (“Customer” or “you”). Vector provides its Services (described below) subject to the terms of the Agreement. To the extent the Agreement refers to the additional terms and conditions contained at this URL, or its successor website (collectively, “Website”), the following additional terms and conditions apply (“Additional Terms”) and are part of the Agreement. Capitalized terms used in these Additional Terms that are not expressly defined shall have the meaning assigned to them in the Agreement. The Additional Terms may be amended from time to time by Vector, and Vector reserves the right, in our sole discretion, to change or modify portions of these Additional Terms at any time. Any changes to the Additional Terms will become effective immediately upon posting to this Website. In the event of a conflict between these Additional Terms and the Agreement, these Additional Terms shall govern and prevail.
If your Agreement is between you and an Authorized Dealer, references to “Vector”, “we”, “our, or “us” below shall refer to “Authorized Dealer” (as defined in your Agreement) unless and until your Agreement is assigned to Vector and you become a customer of Vector, at which time all references to “Vector”, “we”, “our, or “us” shall refer to Vector Security, Inc.
PLEASE READ THESE ADDITIONAL TERMS CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING WITHOUT LIMITATION DISCLAIMERS, CONSENTS, AND LIMITATIONS OF VECTOR’S LIABILITY.
1. MONITORING.
In order to reduce false alarms, Vector may use enhanced call verification (2-call verification) for processing burglar alarm signals. If so, when a burglar alarm signal from the alarm System is received, we will first try to contact the Premises, and if there is no answer we will try to contact the first person on your emergency contact list to verify whether or not an emergency condition requiring police response exists. If there is no answer to both of these contact attempts or the person contacted indicates that an emergency exists, Vector will attempt to notify the police department. When a fire alarm, hold-up alarm or duress alarm signal is received, Company will attempt to notify the Authority and first available person on the emergency call list. When a fire alarm, hold-up alarm or duress alarm signal is received, Vector will attempt to notify the Authority and the first available person on the emergency contact list. If we receive an abort message from a person on the Premises or electronically from the System prior to notifying the Authority, we will not notify the Authority of the alarm. If we receive an abort message from a person on the Premises or electronically from the System after notifying the Authority, we will attempt to rescind the notification. Notwithstanding the foregoing, for a fire alarm for a commercial customer (i.e. business entity), if Company contacts the first available person on the emergency contact list and is informed that the fire alarm signal was a false alarm, the Center will attempt to contact the fire department and alert the fire department of the false alarm, but Center will not cancel or attempt to rescind the notification of the fire alarm signal to the fire department. If the Center reasonably believes that an emergency condition does exist, it will try to notify the Authority or other emergency personnel and the first available person on the emergency contact list you give us, unless the Authority has adopted either a non-response policy or requires physical verification of the alarm before responding, in which event the Center will not initially notify the Authority and shall only attempt to notify Customer or a Customer-designated representative, and dispatch its response personnel if Customer has subscribed to such response service. If you or your representative or our response agent who physically inspects the Premises advises the Center that an actual emergency condition exists, the Center will attempt to notify the Authorities. When a non-emergency signal is received, the Center will attempt to contact you or the first available person on your emergency contact list but will not notify the Authority. Upon receipt of a medical emergency signal, our sole responsibility will be to (i) first call the Premises to verify the need for assistance; and (ii) call the medical assistance providers as you have directed us in writing if we (a) verify the need for such response, or (b) are unable to determine that no response is needed. When a carbon monoxide alarm signal is received, the Center will first attempt to contact the Premises. If there is no answer at the Premises, the Center will attempt to notify the fire department and the first available person on your emergency contact list. If someone in the Premises responds to our call, the Center will notify the fire department if Customer requests Center to do so, and we recommend that everyone vacate the Premises. If no one answers the door for emergency authorities, they may attempt to forcibly enter the Premises, which may result in damage to your door or other entrance. We may modify or discontinue any particular monitoring or response service caused by governmental or insurance changes or requirements by giving you written notice. If the Authority now or in the future requires physical or visual verification of an emergency condition before responding to a request for assistance, you agree to subscribe to such service if provided by us or otherwise comply with such requirements. We may charge an additional monthly fee for such service that will be added to the then current monthly fee.
EMERGENCY RESPONSE: If you subscribe to Key Reset Response, we agree to provide emergency response to the System and you agree to pay us the emergency response fees. Upon receipt of a signal and verification that no one is at the Premises, if we determine it to be necessary, we will send the next available employee to the Premises (with keys you have provided us) to reset the System and/or determine the need for repair service. If we find that repair service is needed, you authorize us to do such work and agree to pay our then current prices.
2. TRANSMISSION LINES.
The System includes transmitting equipment in the control panel that sends signals to the Center over your physical network owned and operated by a voice service provider that delivers traditional telephone service via a loop start analog telephone interface (“Managed Voice Service”), Internet service, dedicated cellular service or long range radio. For a Managed Voice Service connection you will pay for all telephone charges including any installation fee for a special jack to connect the System to your telephone service, and Vector recommends the use of an RJ31X or equivalent telephone jack to give the System priority over the other telephones in the Premises. When the System is activated, however, you will be unable to use your telephone to make other calls (such as calls to 911 emergency operator), and you may therefore wish to have the System connected to a second telephone line. For certain types of fire alarm systems, two telephone lines may be required. If your telephone is out of order, placed on vacation status or otherwise not working, signals cannot be transmitted and the Center and Vector will not know of the telephone service problem. For Internet service you will provide an always-on connection, however, this type of service does not have provisions for operations when electrical power is unavailable. You acknowledge that the use of Internet (including VoIP), cellular, or radio transmission services may be controlled by local state agencies and the Federal Communications Commission and changes in rules, regulations and policies may necessitate our discontinuing such transmission facilities at our option, in which event we will recommend alternate methods of communications available in your geographic location. All communication methods, including Internet, cellular or radio transmissions, may be impaired by atmospheric conditions, including electrical storms, power failures or other conditions and events beyond our control, and we make no representations or warranties as to how fast a signal will be received at the Center, because signal transmission speed may be adversely affected by causes beyond our control. You acknowledge and agree that all software, firmware, computer codes and transmission facilities are our sole and exclusive property and are not part of the System. You further acknowledge that signals are transmitted over communications facilities provided by independent carriers or providers, which are wholly beyond our control and are maintained and serviced by the applicable carrier or provider. Signal transmission may rely on various communication facilities and methods including, without limitation, household electric power, wireless networks, and broadband Internet service, all of which are subject to periodic interruptions or outages, and we recommend the installation of a backup communications systems that would allow System to communicate with Center during times of temporary loss, interruptions, or outages. Secondary type services can also be interrupted by the same conditions described above and there is no guarantee either service will operate when conditions are not optimal. You agree to reimburse us for any costs we may incur to reprogram the communicator because of area code changes or other dialing pattern changes. You further understand that transmission facilities currently available and used may not be available in the future (e.g. the discontinuance of Managed Voice Service or of existing cellular service), and in such event you agree that in order to provide Monitoring Services, we may be required to replace or modify your existing transmission facilities. In such event, you agree to pay our standard rates and charges for the installation and use of such facilities. For cellular service, you agree that if an event or events generate signals in excess of the cellular service plan limit included in the Services Fee, you agree to pay for any excess cellular service charges at the rate then in effect. If telephone service is used, the use of DSL, VoIP or other broadband telephone service may prevent the System from transmitting alarm signals to the Center and/or interfere with the telephone line-seizure feature of the System. Such Services should be installed on a telephone number that is not used for alarm signal transmission. You agree to notify us if you have installed or intend to install DSL, VoIP or other broadband service. IMMEDIATELY AFTER THE INSTALLATION OF DSL OR OTHER BROADBAND SERVICE YOU MUST TEST THE SYSTEM’S SIGNAL TRANSMISSION WITH THE CENTER. Additionally, you will conduct follow- up testing to ensure that the System properly communicates with the Center.
3. AUDIO AND VIDEO RECORDING.
A System that is enhanced with audio capability may additionally enable Vector and/or you to record, store and review audio communications from in and/or outside of the Premises. Customer agrees, authorizes and consents to our recording, storing and reviewing video images and audio communications transmitted to the Center from the System at the Premises. Customer acknowledges and agrees that in the event of recording, storing, and review of audio communications that are not transmitted to our Center from the System at the Premises, Vector will not know that you have recorded, stored, and/or reviewed such communications. DEPENDING ON THE STATE IN WHICH YOU ARE LOCATED, SUCH AUDIO CAPABILITY MAY REQUIRE THE PRIOR CONSENT OF ALL PARTIES TO SUCH COMMUNICATIONS. AS SUCH, CUSTOMER IS SOLELY RESPONSIBLE, TOTHE EXTENT REQUIRED BY LAW, FOR INFORMING PERSONS ON THE PREMISES THAT THEY MAY BE MONITORED BY AUDIO COMMUNICATIONS AND FOR OBTAINING THE CONSENT FROM ALL SUCH PERSONS TO THE RECORDING, STORING, AND REVIEWING OF SUCH AUDIO COMMUNICATIONS. Customer shall (i) not use or permit the use of any System with video or audio capabilities in any location where any person may have a reasonable expectation of privacy; and (ii) not use the System for any criminal, illegal, or otherwise unlawful activity, including invasion of privacy.
4. NOTIFICATION AND SELF-MONITORED SERVICES.
If you have subscribed to Monitoring Services, you acknowledge and agree that monitoring provided by the Center is provided only for the devices that are a part of the monitored alarm System and connected to the Center or made temporarily accessible to the Center. Vector does not monitor your access to any web-based or mobile application related to the System (including notifications sent from such web-based or mobile application), installed video cameras at the Premises connected to a remote video viewing network, or to any devices that are not connected to the Center (including without limitation any sensor device provided for any self-monitored mobile notifications that provides you notifications through a mobile application for a standalone sensor device not connected to the Center) and will not know that you have activated and are using such services.
5. SOFTWARE; END USER AGREEMENT.
If any Services are or contain software ("Software"), Vector grants to you a limited, revocable, personal, nonexclusive, non-transferable license to use the Software provided by Vector, solely for the purpose of the Services, and subject to the restrictions set forth in the Agreement. If the Software is embedded in any service or product, then you agree that you shall not separate the Software from the service or product nor authorize any third party to do so. You shall not (i) distribute any Software in a manner prohibited by the Agreement; (ii) modify, adapt, alter, recast, transform, translate, or create derivative works from any Software; (iii) without Vector’s prior approval, merge the Software with third party software; (iv) without Vector’s prior approval, distribute, sublicense, lease, rent, sell, loan, or otherwise transfer the Software to any third party; (v) use the Software to process data or information for a third party, i.e., as a so-called "service bureau;" or (vi) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or communication protocols for the Software. To the extent that Vector serves as a reseller of any particular product or Software, your rights and licenses shall be described by, and you shall fully comply with the relevant license agreement governing such product or Software, which may be provided to you in the form of a “shrink-wrap”, “click-wrap” or “click-through” agreement or similar electronic notification or End User Agreement, as defined below. You further acknowledge that this Section and these Additional Terms may contain end user agreements from the third-party provider that apply to the Services provided by Vector as a reseller (“End User Agreement”) and that it your duty to review any End User Agreement(s) applicable to the Services subscribed to by you. Through execution of the Agreement, Customer agrees (i) to be bound to the third-party provider by the additional terms and conditions contained in each End User Agreement applicable to the Services subscribed to by Customer through Vector , including without limitation the Alarm.com Terms required by Alarm.com for interactive services or any other Alarm.com services, and any End User Agreement applicable to the Services found at www.vectorsecurity.com/enduseragreements or provided to Customer by the third-party provider in the form of a “shrink wrap”, “click-wrap”, or “click-through” agreement or similar electronic notification; and, (ii) provides express authorization for Vector to accept the End User Agreement(s) on behalf of Customer in the event Vector receives electronic notification of the End User Agreement(s) in the course of setting up the Services for Customer, which shall be deemed an acceptance of the End User Agreement(s) by Customer.
6. ALARM.COM TERMS.
If Customer purchases or subscribes to products and Services provided by Alarm.com, then Customer is subject to the Alarm.com Terms found at the following URL (or any successor URL designated by us or Alarm.com): https://www.vectorsecurity.com/alarm-com-terms. This is in addition to any other End User Agreement required by Alarm.com for the applicable products or Services.
7. THIRD PARTY PORTALS.
Should you request that Vector register with a vendor or supplier portal or related third party processing company for the submission and payment of invoices, contract management, scheduling, service ticket processing, exchange of information or other purposes related to the management of the relationship between you and Vector (“Third Party Portal(s)”), and those Third Party Portals require Vector to pay registration or other fees, you agree to reimburse Vector the entirety of the registration or other fees upon receipt of an invoice from Vector. Administrative fee(s) may also apply. Notwithstanding anything to the contrary contained in any terms and conditions provided by or through the Third Party Portals, any additional or different terms and conditions provided through or by the Third Party Portals shall be deemed void and unenforceable, whether or not accepted by Vector and/or purporting to apply or to modify the Agreement, and shall in no way supersede, modify, amend, invalidate, change, add to or subtract from the terms and conditions between you and Vector as set forth in the Agreement, or the fees due hereunder, and payment due date. You and Vector intend and agree that the Agreement shall solely and exclusively govern the relationship between you and Vector for all equipment, Services and other matters set forth herein. Vector shall have no obligation to register with any Third-Party Portal unless the duty of Vector to register is made an express written part of the Agreement.
8. MODIFICATIONS; ARTIFICIAL INTELLIGENCE.
To provide evolving Services and Software over time, Vector may improve or modify the Services and/or Software at any time without notice to Customer (“Modify”). Vector’s rights to Modify include the option to remove functionality for the Services and/or Software where Vector either provides a functional equivalent or where such modification does not materially reduce the functionality of the Software and/or Services. Vector may, without notice and in Vector’s sole discretion, change the Services, stop providing certain features of the Services, or create usage limits for the Services. Vector, including Services and Software, may utilize artificial intelligence systems that involves automated decision-making processes and data analysis designed to enhance service delivery and operational efficiency. Vector retains the right to determine the extent and manner in which artificial intelligence is integrated into the Services and Software.
9. CONSENT TO COMMUNICATIONS.
You expressly authorize Vector to contact you at the phone number, email address or other contact information you have provided, including through the use of an automated dialing system, SMS message (texts), email, pre-recorded or artificial voice, voicemail and/or facsimile for marketing communications and all communications related to servicing or administering your account with Vector, including, without limitation, communications about your alarm System, the Agreement, the Services, billing, collections, promotions, advertisements and information regarding any of our current or future partners, and/or our partners products or services, whether related to your alarm System or not. Your consent to receive marketing communications is not required as a condition of purchase. Message and data rates may apply. You may revoke this authorization for marketing communications by an email sent to marketing@vectorsecurity.com, or by a signed writing mailed return receipt to: Marketing Opt-Out, 2000 Ericsson Drive, Warrendale, PA 15086.
10. INFORMATION AND PRIVACY.
You consent to us using information about you and your location in accordance with our Privacy Policy, which may be modified, updated, or amended by us from time-to-time, and can be found at the following URL: https://www.vectorsecurity.com/privacy-policy. You acknowledge and agree that us publishing a modified, updated, or amended Privacy Policy at such URL (or any successor URL designated by us) shall be considered sufficient notice of such changes to you. You further understand and agree that in conjunction with employee training, quality control and the provision of Services, we may monitor and/or electronically record video and audio related to monitored activity at your location, as well as conversations with you and any Authority. Further, you understand that privacy cannot be guaranteed on telephone, cable and computer systems, and we shall not be liable to you for any claims, loss, damages or costs which may result from a lack of privacy experienced. You consent to us (i) using information about you and your location (collectively, “information”) to administer Services, offer you new products or services, enforce the terms of the Agreement, prevent fraud and respond to regulatory and legal requirements, (ii) provide information, including information contained on your emergency information form or in our data base, to any Authority for the purpose of providing Services hereunder or in response to a subpoena or other such legal process, and (iii) using and sharing aggregate customer information and statistics that do not include information that identifies you personally. Except as required to provide the Services that you have selected, we will not otherwise monitor the Premises**.**
11. SERVICE AGREEMENT (ELIGIBLE COMMERCIAL CUSTOMERS ONLY)
If you are a commercial customer and subscribe to a Service Agreement, Vector shall provide extended repair service for the System during the term of the Agreement. Except as otherwise expressly stated in the Agreement, the Service Agreement shall be subject to the same coverages and exclusions as contained in the limited warranty provided under the Agreement. If expressly set forth in the Agreement, a Service Agreement may also be provided for a Pre-Existing System. Vector may charge a trip charge for any on-site repair service covered under a Service Agreement.
Any part of the System that is covered by a Service Agreement may meet its end of life ("EOL") cycle due to reasons outside of Vector's control, including market demands, technology innovation, decisions made by manufacturers, and development driving changes in the industry. Once any part of the System reaches its EOL, Vector may not be able to reasonably obtain replacement parts for the System. In the event any part of the System is no longer reasonably available to Vector due to the EOL of any part of the System, the Service Agreement shall immediately terminate upon notice from Vector, and Customer shall be responsible for replacing the System at Customer’s sole cost and expense.
12. SAFETY BUTTON AND MYCIRCLE SERVICES.
If Customer subscribes to the My Circle or Safety Button Service, the following terms apply:
a. My Circle Service; Safety Button Service. If Customer subscribes to the My Circle Service or Safety Button Service (collectively, “My Circle and/or Safety Button Services”), in order to access the My Circle and/or Safety Button Services, Customer and other enrolled users in the Account, as defined below (collectively “End Users”) must first download the Vector mobile application powered by Alarm.com (“Vector App”) to Customer’s and Customer’s other End Users’ mobile device(s) enabled with network connectivity, enroll in Customer’s My Circle group through Customer’s Alarm.com account (“Account”), and complete the Alarm.com registration process, including but not limited to acceptance of the Alarm.com End User Terms, as defined below.
i. If Customer subscribes to My Circle Service, once enrolled in Customer’s My Circle group through Customer’s Account (“Customer’s My Circle Group”), Customer and Customer’s other End Users in Customer’s My Circle Group can access the features of the My Circle Service when logged into Customer’s My Circle Group through the Vector App, including but not limited to features that will use and share data from Customer’s and Customer’s other End Users’ enrolled mobile devices, such as account set up information, data input and shared with Customer’s My Circle Group, activity and location data, mobile device battery level, and other data that may be included in the future as part of the Alarm.com My Circle Services (“My Circle Data”). Customer understands and agrees that once enrolled in My Circle Service through the Vector App, Customer, Customer’s other End Users in Customer’s My Circle Group, Alarm.com, or Vector may access, monitor, and maintain My Circle Data from Customer and Customer’s other End Users in Customer’s My Circle Group. This may include viewing, capturing, maintaining, and analyzing My Circle Data from enrolled mobile devices as set forth in the Alarm.com End User Terms. For clarity, My Circle Service does not include monitoring services through any monitoring facility.
ii. If Customer subscribes to the Safety Button Service, through the Vector App, Customer and Customer’s other End Users can access the features of the Safety Button Service, including but not limited to features that will send a signal to a monitoring facility if Customer or Customer’s other End Users activate the Safety Button Service to send an emergency signal to the monitoring facility and does not subsequently cancel such communication. If an emergency signal is received by the monitoring facility, the monitoring facility will follow its then-current standard procedure to attempt to contact the Customer or Customer’s other End User (using contact information available in Customer’s Account for the Safety Button Service) to verify that an emergency condition exists. If there is no answer or if the monitoring facility believes, in its sole determination, that an emergency condition exists, the monitoring facility will attempt to notify the police department. Any description of monitoring response services contained in the Agreement does not apply to the Safety Button Services.
b. LIMITATION OF LIABILITY; DISCLAIMERS. WITHOUT LIMITING ANY LIMITATION OF LIABILITY SET FORTH IN THE AGREEMENT, VECTOR DOES NOT WARRANT THAT: (I) THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES OR RESULTS THAT ARE OBTAINED FROM USE OF THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES OR ITS RESULTS (E.G., DATA, INFORMATION, LOCATION, REPORTING, EMERGENCY ASSISTANCE, ETC.) WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR CORRECT; (II) THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES OR RESULTS THAT ARE OBTAINED FROM USE OF THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES WILL MEET CUSTOMER’S OR CUSTOMER’S OTHER END USERS’ REQUIREMENTS; (III) THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, TIMELY, UNINTERRUPTED, OR SECURE; (IV) ANY DEFECTS OR ERRORS IN THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES OR THEIR RESULTS WILL BE CORRECTED; OR (V) THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES ARE DOWNLOADED AT CUSTOMER’S AND CUSTOMER’S OTHER END USER’S OWN RISK AND CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S AND CUSTOMER’S OTHER END USER’S COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR CUSTOMER’S AND CUSTOMER’S OTHER END USER’S USE OF THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES. THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES ARE DEPENDENT UPON THE CUSTOMER’S AND CUSTOMER’S OTHER END USER’S DEVICE HAVING NETWORK, WIRELESS, BROADBAND, BLUETOOTH OR CELLULAR CONNECTIVITY. CUSTOMER ACKNOWLEDGES THAT THE MY CIRCLE AND/OR SAFETY BUTTON SERVICES CAN BE INTERRUPTED BY ADVERSE WEATHER CONDITIONS, TRANSMISSION LIMITATIONS ATTRIBUTABLE TO THIRD PARTY CARRIERS, NETWORKS, ATMOSPHERIC OR OTHER CONDITIONS OUT OF VECTOR'S CONTROL INCLUDING, WITHOUT LIMITATION, WEAK BATTERIES, SYSTEM CAPACITY ISSUES AND THE END USER BEING OUTSIDE OF A CARRIER’S SERVICE AREA. THE SAFETY BUTTON SERVICE IS NOT A REPLACEMENT FOR 911. EVEN IF THE SAFETY BUTTON SERVICE SHOWS CONNECTIVITY, VECTOR HAS NO CONTROL OVER AND DOES NOT GUARANTEE THAT ANY ALERTS, MESSAGES, NOTIFICATIONS, TEXTS, OR ANY OTHER COMMUNICATION SENT VIA THIS SAFETY BUTTON SERVICE WILL BE: (i) ACCURATE, TIMELY, OR SUCCESSFULLY SENT, DELIVERED, OR RECEIVED; OR (ii) DELIVERED TO OR RESPONDED TO BY ANY RECIPIENT OR EMERGENCY RESPONDER. REGARDLESS OF ANY PRIOR STATEMENTS, REPRESENTATIONS, OR COURSE OF DEALINGS BY ANY VECTOR REPRESENTATIVES, VECTOR DOES NOT WARRANT OR REPRESENT, EXPRESSLY OR IMPLICITLY, THAT THE SAFETY BUTTON SERVICE OR ITS USE WILL RESULT IN: (1) PREVENTION OF CRIME; (2) APPREHENSION OR CONVICTION OF ANY PERPETRATOR OF ANY CRIME; (3) DETECTION OR NEUTRALIZATION OF ANY CRIMINAL, COMBATANT OR THREAT; (4) PROPER, TIMELY, OR ADEQUATE MEDICAL TREATMENT OR MEDICAL DIAGNOSES; (5) PREVENTION OF ANY LOSS, DEATH, INJURY TO ANY PERSON(S) OR DAMAGE TO PROPERTY DUE TO ANY PARTICULAR EVENT OR EMERGENCY INCLUDING, BUT NOT LIMITED TO, (a) THE DISCHARGE OF A FIREARM OR OTHER WEAPON; (b) CRASH, FALL, COLLISION, OR IMPACT; OR (c) HEALTH OR MEDICAL ALERT. VECTOR CANNOT AND DOES NOT GUARANTEE THAT ANY EMERGENCY PERSONNEL WILL RESPOND IN A TIMELY MANNER OR AT ALL, OR THAT THE MOST APPROPRIATE PERSONNEL WILL RESPOND. ADDITIONALLY, EMERGENCY RESPONSE PERSONNEL MAY NOT RESPOND BECAUSE OF LOCAL LAWS, REGULATIONS, OR POLICIES.
c. Account and Registration; Customer Obligations. Customer must provide accurate, current, and complete information during the Alarm.com registration process and keep Customer’s Account, including Customer’s My Circle Group, information up to date at all times. Customer is responsible for all activity that occurs in association with Customer’s Account, including Customer’s My Circle Group. Vector is not liable for any loss or damage caused by Customer’s failure to maintain the confidentiality of Customer’s Account, including Customer’s My Circle Group, credentials. Customer acknowledges and understands that the Vector App is managed by Alarm.com and not Vector, and Customer should contact Alarm.com through the support section of Alarm.com if Customer discovers or suspects any security breach related to the My Circle Service, Safety Button Service or Customer’s Account. The Alarm.com End User Terms contain information governing Customer’s rights and obligations related to content that Customer posts to through the Vector App. Customer agrees that it is Customer’s responsibility to ensure that Customer’s and Customer’s other End Users’ use of the My Circle and/or Safety Button Services complies with applicable Federal, state, provincial, and local laws.
d. Service Availability. The My Circle and/or Safety Button Services designed for use by residents inside of the contiguous United States, Alaska, and Hawaii. The My Circle and/or Safety Button Services are dependent on cellular connection and may not work in areas outside the wireless service coverage area for the device that the Vector App is installed on. Vector makes no representations that the My Circle and/or Safety Button Services are appropriate or available for use in other locations. Those who access or use the My Circle and/or Safety Button Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations.
e. Emergency Responders. If Customer or Customer’s other End Users use the Safety Button Service, Vector may share information with monitoring agents and relevant public safety authorities, such as public safety access points, police, fire, or EMS (collectively, “Emergency Responders”). Customer understands and agrees that once the content of Customer’s Account is made available to Emergency Responders, it may be transmitted or otherwise made accessible through unsecured communications as part of the information disseminated to or by Emergency Responders responding to an emergency. Customer further understands that the content of Customer’s Account may be stored as part of a public record associated with an emergency call if required by local statutes. Customer understands and agrees and hereby authorizes Vector to release and disclose Customer’s Account information, including any content posted through the Safety Button Service, to Emergency Responders in connection with the Safety Button Service. Customer should only provide the information Customer wants Emergency Responders to have access to.
f. Location Information. The My Circle and/or Safety Button Services includes location information features that collect and share location information about Customer and Customer’s Account. These features may not work for certain reasons, such as if the device and corresponding settings to allow the collection and sharing of location information are not enabled or if the device is not connected to a Wi-Fi network. If Customer use features designed to collect and share location information, the My Circle and/or Safety Button Services will periodically access and collect information about Customer’s and Customer’s other End User’s device and location. By using the features designed to collect and share information, Customer represent and warrants that Customer, on behalf of Customer and Customer’s other End Users, has consented to use the My Circle and/or Safety Button Services and Customer expressly opts-in to allow the My Circle and/or Safety Button Services to access and collect such location information, including but not limited to geolocation data.
g. Suspension and Termination. Vector or Alarm.com may, without prior notice and in Vector’s or Alarm.com’s sole discretion, change the My Circle and/or Safety Button Services, stop providing the My Circle and/or Safety Button Services (in whole or with respect to certain features), or create usage limits for the My Circle and/or Safety Button Services. Vector or Alarm.com may permanently or temporarily terminate or suspend Customer’s or Customer’s other End Users’ access to the My Circle and/or Safety Button Services without notice and liability for any reason, including if in Vector’s or Alarm.com’s sole determination Customer or Customer’s other End Users violate any provision herein.
13. CONNECTED VEHICLE SERVICES.
If you subscribe to Connected Car Services or Connected Fleet Services (collectively, the “Connected Vehicle Services”) through third-party provider Alarm.com, the End User Agreement for Connected Vehicle Services will contain a description of the Connected Vehicle Services and additional terms and notices to you related to the Connected Vehicle Services, including without limitation requirements for you to obtain all consents required under applicable law as set forth in such End User Agreement.
14. DEFINITIONS.
“Alarm.com” means the company Alarm.com, Inc., for whom Vector is an authorized dealer.
“Alarm.com Terms” means the terms described in paragraph 8 above.
“Authority” means the police department, fire department, or other emergency personnel.
“Center” means the monitoring facility that provides Monitoring Services or video Monitoring Services (subject to an additional Video Monitoring Addendum) for the System installed at the Premises.
“Monitoring Services” means the central station alarm monitoring services provided by the Center for the System, or portion of the System, connected to the Center.
“Pre-existing System” means the system which was not sold or installed by Vector that Vector is taking over.
“Premises” means the secured premises address identified in the Agreement and where the System is installed.
“Rider” means the part of the Agreement that sets forth a list of equipment and/or Services to be provided to the Customer or an addendum to the Agreement titled “Rider” that is later attached and made part of the Agreement.
"Service Agreement” means the repair service agreement available to certain commercial business customers subject to the Service Agreement terms and conditions contained in these Additional Terms.
“Services” shall have the meaning assigned in the Agreement and if not expressly defined in the Agreement shall mean the services provided under the Agreement.
“System” means the equipment, hardware, wiring, related components, CPU chip, software, data, and apparatus identified in the Rider attached to the Agreement and, in the event an alarm signaling System, then transmitting and receiving equipment required for Monitoring Services and may include a Pre-existing System if the System is identified as a “Take Over” in the Agreement or we otherwise take over a system.
Revision Date: 10/17/2025