Vector Security Wilkes Barre, PA

23 Casey Ave Wilkes Barre, PA 18702 +1-800-222-6565

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Your Local Security Branch is the Wilkes-Barre Branch: Serving Select Counties in Pennsylvania and New York.

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Overall Rating: 4.56/5
18

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Home System seems to work well, though I have not had, as yet, an emergency or negative incident to fully test system and its response.
(2015-04-25)
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I am satisfied with Vector Security's service but I wish the amount Vector charges monthly would be a litte lower.
(2015-04-24)
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I have been with Vector since the purchase of my home in Sept 2013 and have never had any issues with them at all, my alarm did go off once due to false alarm (I was in the house) and the police showed up very quickly after being notified. Have a home alarm systems was very new to me and they professionally showed me how it worked and helped me with any questions or issues I might have had.
(2015-04-23)
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I am very satisfied with the service I am receiving from Vector Security.
(2015-04-23)
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We have had our system for almost two years and have had no problems. I have been very satisfied with the system and the service we have received. I would, and have recommended Vector to other people.
(2015-04-23)
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We were pleased with our technician. He was very knowledgeable about the equipment and the company. He made sure we were satisfied and also provided us with informational updates. He was very personable and concerned.
(2015-04-22)
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installation was quick, professional and satisfying. I would not hesitate to recommend to anyone.
(2015-04-21)
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UPDATE: After reviewing my post, Vector was quick to respond. My salesperson, Jared R., pushed my concern with management (to be fair, he has limits on what he is authorized to offer clients in a situation like this). At roughly the same, my wife received a call from Ann in customer service. Ann was very helpful and, according to my wife, delightful to deal with). Without getting into details, Ann has proposed a solution that we find very acceptable. I will keep everyone posted on how things turn out. As a result, I am cautiously upgrading my rating from 2 to 3 stars. ORIGINAL POST: They accept no culpability for their shoddy equipment and weak technical capabilities. We purchased a new security system from Vector in Dec 2012, including multiple cameras. The system was installed and an initial test run showed that everything appeared to work "ok". Within a week or so, the cameras stopped working. We had a service call and the technician advised the problem was with our internet service (they are wireless cameras), not the security system. He advised we either buy a signal booster (We did: Two of them, neither worked). At some point in the following months, not only wouldn't the cameras connect via the internet, they stopped working altogether. (There were multiple service calls in between). This time the technician came to the house and actually advised us that in his expert opinon, we must have had some sort of unusual power surge that fried the cameras and that we would need to install all new cameras at a cost of $800 each. It is fascinating to me that Vector's camera system, which never worked correctly in the first place, was the only piece of electronic equipment in the entire house (and there are a lot of them) that was impacted by this unusual power surge. Luckily for them, it could be fixed by us paying them several thousand more dollars. A few more calls, and eventually our sales person offered to look into it and see whether they can replace the cameras at a discount, if not free of charge....long story short, the minute my contract is up we are leaving Vector for one of their competitors. Lesson learned: Once the contract is signed, they dont give a damn about their clients.
(2015-04-21)
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My office is in a dangerous neighborhood. My staff feels a lot safer while I am no there
(2015-04-21)
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Somehow your policy of not checking if the alarm went off accidentally does not make me feel secure. What if we were forced to turn off the alarm when the system went on. Nobody would check on us. I remember when we first started there would always be a call when the alarm went on. So we were very careful to be sure it did not go on accidentally. And I felt that my children were safe when they got home from school. Now I am rethinking if I should try another system that would address this concern. I tried to do this through you but the agent who answered did not help me.
(2015-04-15)
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I would've given them a 5, they are very good and responsive. I had to closely read the contract and submit a letter in writing years in advance, which stated that when the initial contract was over, I wanted to go month to month, 3 years after initially signing for service. I wished they made this part easier. I'm satisfied, but I like options as soon as possible. Also, I would like a set price which includes the cell phone app. That was too costly an addition in my opinion. It should be included at a more reasonable price. And the contractor made me feel that when I declined that cell app service, he was keeping the price over that which other customers paid w/o the app service. He also did not leave me a yard sign, but Vector is sending one. Overall very satisfied with Vector, but not a perfect 5 rating.
(2015-04-09)
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This company's standards for customer service and the quality that they offer are incomparable. They keep up with the latest technology and are excited about it!!! While trying to decide what systems were best for my home and my business, my sales guy (Steve Diehl) gave me all of my options to choose from and gave his honest opinion about what he thought would work best for me. I appreciate that he took the time to do that. Vector displays what many other companies have forgotten: true customer service. I would recommend them to anyone!!
(2015-04-06)
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Everyone I have delt with in this company has been trustworthy and helpful. This is the reason we choose them protect our house and family.
(2015-04-02)
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Amy Jarrell at Vector recently helped me with some questions. She was very helpful!
(2015-04-01)
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I inherited Vector when I bought my house. I looked into TimeWarner's Intelligent Home, found that TW didn't know what it was doing, called Vector, and found that adding features could enable me to control the thermostat, locks, etc. from afar, via smartphone. I love it thus far.
(2015-03-31)
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So far the only times I have needed Vector is when I have made errors by not turning off my system before opening certain doors or setting off the fire alarm when cooking has gone awry. But every time, they have been quick to respond and very understanding. I have been using them for years, both at this house and my previous home, and so far I have been very satisfied with the service provided.
(2015-03-30)
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I feel real secure with vector
(2015-03-27)
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It is a good feeling to turn on the alarm before going to bed, knowing that we are safe from an unexpected or unannounced "visitor". When returning home from doing errands, I have peace of mind knowing the alarm system protects our home and that it is safe to enter without concerns of an unwanted confrontation. Several months ago, a workman accidentally turned on the alarm by going under the house while the alarm was on. I had gone out shopping and had told one of the guys that the alarm was on and to not go under the house. Unfortunately the second workman didn't know this and went into the crawl space to retrieve a tool. I was amazed how fast I was called by Vector Security warning me about a possible intrusion. Everything was handled quickly. The alarm system went off, the police swiftly arrived, and took charge of the situation. I was impressed how efficient the problem was handled.
(2015-03-26)



The Vector Security Wilkes-Barre Branch is just off I-81 and State Route 309.

We believe in supporting the community and participate in Adopt-a-Highway, Knights of Columbus, Leadership Lackawanna, UNICO and the Rotary Club. We also contribute to the Kettle Creek Environmental Fund.

Contact us today and see how we can tailor a security solution that's a perfect fit for you.

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