Vector Security Wilkes Barre, PA

23 Casey Ave Wilkes Barre, PA 18702 +1-800-222-6565

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Your Local Security Branch is the Wilkes-Barre Branch: Serving Select Counties in Pennsylvania and New York.

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Overall Rating: 4.76/5
17

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After my home was broken into, I was recommended to Vector by a neighbor who used them for their security needs. Starting with my very first call to Vector they were responsive, sympathetic and professional. They understood my needs and did not pressure me into upgrading. I have had my security system installed now for 2 years and I have never had an issue with the hardware and software provided. Their website (Alarm.com) and phone app are extremely user friendly. I had to contact Vector today due to a sensor issue (it was a problem with my window, not their equipment). I went to their website this morning to open an issues ticket and before lunch I was contacted by phone with instructions on how to fix. I followed the instructions to send an email to local office and my issue was resolved by the time I came back from lunch. It's so refreshing to receive such exceptional & personal customer service. A huge shout out to my local Vector contacts Andrew and Alysia. THANK YOU!
(2015-05-27)
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Charles was very professional and well versed in the product. He was quick and neat while installing the system.
(2015-05-23)
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My husband and I always get great service from Chris Johnson. He does a wonderful job but always goes above and beyond to resolve any problems/issues a customer has. He's knowledgeable, listens, communicates and gives you a detailed explanation on anything you want to know about any of the services Vector provides. He truly knows the definition of providing good customer service and making sure he leaves happy satisfied clients Vector Security is very lucky to have him represent their company😊
(2015-05-15)
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The only issue I can recall in the three plus years that we've had Vector Security occurred during a town-wide power outage - just wanted to know how long the battery backup would function after power loss (48 hours). Thankfully, I've never had the opportunity to test out just how well the response times are- and hopefully I never will.
(2015-05-14)
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Customer Service is prompt, courteous, professional and very helpful. I feel my dwelling is very secure. I highly recommend Vector Security.
(2015-05-14)
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I Made mistakes with alarm. They were very quick to respond.
(2015-05-13)
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I love it when a company responds to a request and delivers what they promised - earlier than anticipated! Great Customer Service keeps a company's ratings high!! So incredibly important!!!
(2015-05-11)
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Support always prompt and courteous. On site personnel are knowledgable and pleasant. Good service throughout the organization. Credit personnel are supposed to be on top of collectibles, but yours are over the top. Stopped even responding to any messages I receive from them.
(2015-05-07)
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Always responsive and helpful.
(2015-05-06)
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love vector, its easy to use and work!
(2015-05-06)
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I have 2 accounts with Vector and previously was with American Alert. The customer service and experience with American Alert out of Geneva, OH was outstanding. One of my accounts is for my 89 year old mother-in-law who wears a pendant. American Alert called her each month and did a system test to assure us that the pendant was functioning and was not in need of a battery replacement. We don't enjoy that same level of service with Vector, I am sorry to say.
(2015-04-30)
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I have been a customer of Vector Security for four years now. I have had very good experience with the company servicing two of my homes. I appreciate the quick response time, care and attention they give in addressing my needs. As a single mom with a teen-aged daughter, it gives me great peace of mind to know that I'm in such capable hands.
(2015-04-30)
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As former General Manager, Operations Manager and Vice President of two Pittsburgh corporations over 40+ years, I have dealt with most of the security companies in the area. I am well aware of most of the potential business and home security risks. Vector has provided me with excellent service for many years at my home and I would recommend them to all.
(2015-04-30)
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Service called my home first, then my cell when I could not be reached at home. Always pleasant and understanding and confirms their action is as I requested.
(2015-04-29)
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As you know we have been a Vector customer for years. I have only had exceptional service from Vector.
(2015-04-29)
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Very quick response time..if you do have a problem. .it is corrected. Right away..
(2015-04-29)
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In the past year when Vector Security came out to address an issue they tried to present a sales pitch. I have been with Vector for 31years and I found this highly insulting. They are trying to have their workman pitch products. It has been happening the last couple of years. I called and complained about their new pushy practices. They should go back to their old customer service, instead of trying to make up potential issues. I hesitate to call them again because I know I will not get the whole truth. Overall I lost my confidence in the company. Once again another company about the numbers not the customers.
(2015-04-29)



The Vector Security Wilkes-Barre Branch is just off I-81 and State Route 309.

We believe in supporting the community and participate in Adopt-a-Highway, Knights of Columbus, Leadership Lackawanna, UNICO and the Rotary Club. We also contribute to the Kettle Creek Environmental Fund.

Contact us today and see how we can tailor a security solution that's a perfect fit for you.

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