Vector Security Wilkes Barre, PA

23 Casey Ave Wilkes Barre, PA 18702 +1-800-222-6565

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Your Local Security Branch is the Wilkes-Barre Branch: Serving Select Counties in Pennsylvania and New York.

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Overall Rating: 4.69/5
16

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Good job! The technician was very professional.
(2015-07-19)
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I have peace of mind with Vector on timely response, thank you.
(2015-07-15)
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I have no substantive complaints at all. But here is one anecdote: the alarm went off at my house and I didn't hear it -- sound didn't travel as far as my bedroom. Vector representative said she would let Vector know that I probably need another alarm added to my system, but I never heard back from Vector on this. Admittedly, I may have misunderstood her intentions, and admittedly I could have -- and should have -- called Vector, But I'm reporting this because it was a missed opportunity to improve my service. Perhaps this review will prompt follow-up action.
(2015-07-15)
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I like it. It's very easy to use.
(2015-07-15)
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We have nothing but positive experiences with Vector. Although our issues have been minimal, everything was addressed quickly and efficiently. Tod Crowe was our sales representative. This is the second security system we have purchased from Vector. I did not even look at any other vendors for the second system because our first experience was so positive.
(2015-07-12)
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Had vector installed a week ago. Chris Hurt was great he helped us get what we wanted and needed he did try to sell on services we didn't need. The installer we very professional. Took his time to explain everything. We are very happy and look forward to a long relationship. Touch ID for the iPhone is great. I have stopped carrying a house key.
(2015-07-12)
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Having an experienced technician who is knowledgeable and explains the problem or problems makes it easier paying for the repairs.
(2015-07-12)
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I am a single woman, first time home owner in the Richmond city area. I celebrated a year anniversary in my home, then two months later experienced an attempted break-in. I was very rattled and was referred to Vector security by my parents who live in Moseley (FoxCreek). My entire experience with Vector security from the point of referral has been exemplary. John Hetzer (Vector Security representative) met me at my home (on time!) and provided identification when I forgot to ask. He spent at least an hour with me examining my home and answering all of my questions. He also provided suggestions to make my home more safe for my pet--suggestions that would not benefit the company (Vector) monetarily, but rather give me peace of mind in a very hectic time. I felt incredibly at ease with John, and I'm typically skeptical of big name representatives. On the day of installation, George and Andrew (technicians) arrived on time and completed installation well within the two hour time slot. They also went above and beyond to explain the system, iPhone app, and website on my laptop. Friendly and efficient service. I can't say enough good things about my experiences with Vector Security. My parents have also been customers for several years now and have never had an issue. Thank you, Vector Security!
(2015-07-09)
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I don't like the multiple phone calls about low battery when there is not problem with the system.
(2015-07-08)
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perfect company. they are there when you need them. first class service
(2015-07-08)
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I have enjoyed services with Vector. Although I am not able to confirm that I received credit for my referral, I feel this was the only area of concern for me. I still feel that Vector is the best security company out there and will still recommend them to everyone.
(2015-07-07)
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I have been dealing with Rick Carnahan over 15 years and have been very pleased with his professionalism and the workings of Vector Security.
(2015-07-07)
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Dependable and prompt service.
(2015-07-07)
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We have had Vector for many years at our home and business. When the alarms do trip we get notified quickly and professionally. Always nice and polite on the phone, even when we set them off ourselves. I also like the phone app.
(2015-07-07)
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Unfortunately, our home was broken into before we had a security system. When I called Vector, I was very nervous given that experience. We worked with Ben Palumbo who came to meet with us very quickly to determine what we needed. He was excellent. The gentleman who installed the system was polite and patient as he taught me how to use it. We had to have one of our motion sensors repositioned and the person who came to do that was also very polite and helpful. Any time I have called to ask questions, everyone has been very polite, friendly and helpful. I would recomend them to anyone!
(2015-07-03)
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I'm totally satisfy with the service.
(2015-06-23)



The Vector Security Wilkes-Barre Branch is just off I-81 and State Route 309.

We believe in supporting the community and participate in Adopt-a-Highway, Knights of Columbus, Leadership Lackawanna, UNICO and the Rotary Club. We also contribute to the Kettle Creek Environmental Fund.

Contact us today and see how we can tailor a security solution that's a perfect fit for you.

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