Vector Security Wilkes Barre, PA

23 Casey Ave Wilkes Barre, PA 18702 +1-800-222-6565

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Your Local Security Branch is the Wilkes-Barre Branch: Serving Select Counties in Pennsylvania and New York.

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Overall Rating: 4.39/5
18

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Unfortunately, our home was broken into before we had a security system. When I called Vector, I was very nervous given that experience. We worked with Ben Palumbo who came to meet with us very quickly to determine what we needed. He was excellent. The gentleman who installed the system was polite and patient as he taught me how to use it. We had to have one of our motion sensors repositioned and the person who came to do that was also very polite and helpful. Any time I have called to ask questions, everyone has been very polite, friendly and helpful. I would recomend them to anyone!
(2015-07-03)
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I'm totally satisfy with the service.
(2015-06-23)
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Vector has done very well for us. We haven't had a true emergency yet thankfully, but their customer service has been very kind and compassionate. For all the times I've set off the alarm by mistake they were very understanding. I would recommend Vector to anybody
(2015-06-18)
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When there is a question or concern (and it is infrequent), Vector solves the problem. My only issue is finding out which phone number to call.
(2015-06-18)
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Everyone has been very polite and professional in all the contacts with their personnel. they have been on time for the calls I have made for service and the technicians were very knowledgeable .
(2015-06-17)
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Vector has provided good service over the years. They solved or helped me solve problems with the system. Watch out. If you need a service call to replace a sensor, etc, you're going to pay for it. I found out the hard way. Also, if you go from hard wired phone service to VOIP, you will need a wireless box and will end up paying more for it. I found that out the hard way, too. I changed and when my box showd no signal, I called the Office and they explained it. They did take care of the problem in a professional manner. The touch screen box works well. Every so often, the system will arm itself. This makes life interesting at times. If I discover it, I just turn it off. So far, I have not had any uninvited minions of the law visiting me.
(2015-06-17)
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I've had no break ins which would be a real test of Vector's performance, but I have faith that they would respond if needed. All the equipment has worked great. Staff has called when I inadvertently shut off the power w/o letting them know.. I am pleased with the contract length and price. We'll see how I feel when renewal time comes up :)
(2015-06-16)
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I have nothing but good to say about both the service techs that come to the house or the customer service reps when you call. Those coming to the house work in a very clean manner leaving very little or no damage.
(2015-06-16)
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He worked in a efficient and friendly manner with the expertise needed.
(2015-06-16)
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I have no problems what so ever with the keypad or sensors in the 3 years I have used Vector in my home. I did however have a problem with the technician that came to upgrade my keypad a few months ago. First, he did not show me his ID when I met him at the door. Second, it seemed like it took a very long time for him to fill out the new contract paperwork I needed to sign for the new keypad(30 minutes+). I filled out a survey card of my experience while I waited and wrote a comment that the Tech. did not present his ID. When he finished the new contract I signed where he asked me to but one line was incorrectly highlighted, making the contract invalid. He left for his truck and another long wait for him to fill out a new contract. While out in the truck he read the survey card I had filled out, cause when he returned he looked at me and said "So I guess you want to see my ID?" I signed the second set of papers and he left. I received a phone call from him later that day saying I didn't sign on every line I should have and he would need to return the next evening. He must have been the worst field tech I have ever experienced in my life. Mike R.
(2015-06-11)
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Recommended to Vector Security by a friend, and have been more than happy with response to inquiries and service when needed. If alarm is set off, almost immediate call received. Very happy customer and would totally recommend to friends.
(2015-06-06)
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Communicated several months back to have the digital system for my residence installed and was advised that i needed to wait for my contract to mature. That doesn't make any sense.... you want to keep your customer keep them happy, especially when the competition of security systems are on the rise.
(2015-06-04)
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Response times have been great. I got a great deal when i first signed with them; however, they don't do much in the way of deals to keep customers. I usually get one month free with a renewal of a year. That is less than 10% a month discount. It would be nice if they gave a lower rate to those who renew especially since I own the equipment at this point.
(2015-06-03)
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A good value for a dependable system. They don't try to sell you a bunch of bells & whistles you don't need
(2015-06-03)
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I've had Vector Security in my home for years and never had any issues. In fact, my sisters both have installed systems from Vector and are just as happy.
(2015-05-30)
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Vector security was fine, but like every other security company they lock you into a contract. I now use SimpliSafe because their monthly rate is only 14.99 and there is no contract. You can get more options for a higher monthly rate, but comparing apples to apples SimpliSafe is much more cost effective.
(2015-05-28)
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Recently had trouble with alarm being very sensitive to going off when I was not present. In fact, the local police charged me $50 on the second visit. I called Vector and they did send someone out who was very good. He was surprised that I have had no one come to change the batteries or check the system in 5 yrs. he said that I should have a follow- up from. vector to upgrade my system because it was out of date. No one from Vector has called me since his visit. The new batteries seemed to have helped.
(2015-05-28)
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very pleased with the service experience
(2015-05-28)



The Vector Security Wilkes-Barre Branch is just off I-81 and State Route 309.

We believe in supporting the community and participate in Adopt-a-Highway, Knights of Columbus, Leadership Lackawanna, UNICO and the Rotary Club. We also contribute to the Kettle Creek Environmental Fund.

Contact us today and see how we can tailor a security solution that's a perfect fit for you.

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