Vector Security Tallahassee, FL

652-C Capital Circle NE Tallahassee, FL 32301 +1-850-942-1400

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Your Local Security Branch is the Tallahassee Branch: Serving Franklin, Gadsden, Jackson, Jefferson, Leon, Liberty, Madison, Taylor and Wakulla Counties in Florida and Decatur, Grady and Thomas Counties in Georgia.

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Overall Rating: 4.76/5
17

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Vector security was fine, but like every other security company they lock you into a contract. I now use SimpliSafe because their monthly rate is only 14.99 and there is no contract. You can get more options for a higher monthly rate, but comparing apples to apples SimpliSafe is much more cost effective.
(2015-05-28)
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Recently had trouble with alarm being very sensitive to going off when I was not present. In fact, the local police charged me $50 on the second visit. I called Vector and they did send someone out who was very good. He was surprised that I have had no one come to change the batteries or check the system in 5 yrs. he said that I should have a follow- up from. vector to upgrade my system because it was out of date. No one from Vector has called me since his visit. The new batteries seemed to have helped.
(2015-05-28)
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very pleased with the service experience
(2015-05-28)
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I have been very pleased with the service provided by Vector. I especially like having tech support when needed arrive quickly. I have not had any need for rework of any repairs. I think that I am getting good value for the money.
(2015-05-28)
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After my home was broken into, I was recommended to Vector by a neighbor who used them for their security needs. Starting with my very first call to Vector they were responsive, sympathetic and professional. They understood my needs and did not pressure me into upgrading. I have had my security system installed now for 2 years and I have never had an issue with the hardware and software provided. Their website (Alarm.com) and phone app are extremely user friendly. I had to contact Vector today due to a sensor issue (it was a problem with my window, not their equipment). I went to their website this morning to open an issues ticket and before lunch I was contacted by phone with instructions on how to fix. I followed the instructions to send an email to local office and my issue was resolved by the time I came back from lunch. It's so refreshing to receive such exceptional & personal customer service. A huge shout out to my local Vector contacts Andrew and Alysia. THANK YOU!
(2015-05-27)
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Charles was very professional and well versed in the product. He was quick and neat while installing the system.
(2015-05-23)
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My husband and I always get great service from Chris Johnson. He does a wonderful job but always goes above and beyond to resolve any problems/issues a customer has. He's knowledgeable, listens, communicates and gives you a detailed explanation on anything you want to know about any of the services Vector provides. He truly knows the definition of providing good customer service and making sure he leaves happy satisfied clients Vector Security is very lucky to have him represent their company😊
(2015-05-15)
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The only issue I can recall in the three plus years that we've had Vector Security occurred during a town-wide power outage - just wanted to know how long the battery backup would function after power loss (48 hours). Thankfully, I've never had the opportunity to test out just how well the response times are- and hopefully I never will.
(2015-05-14)
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Customer Service is prompt, courteous, professional and very helpful. I feel my dwelling is very secure. I highly recommend Vector Security.
(2015-05-14)
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I Made mistakes with alarm. They were very quick to respond.
(2015-05-13)
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I love it when a company responds to a request and delivers what they promised - earlier than anticipated! Great Customer Service keeps a company's ratings high!! So incredibly important!!!
(2015-05-11)
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Support always prompt and courteous. On site personnel are knowledgable and pleasant. Good service throughout the organization. Credit personnel are supposed to be on top of collectibles, but yours are over the top. Stopped even responding to any messages I receive from them.
(2015-05-07)
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Always responsive and helpful.
(2015-05-06)
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love vector, its easy to use and work!
(2015-05-06)
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I have 2 accounts with Vector and previously was with American Alert. The customer service and experience with American Alert out of Geneva, OH was outstanding. One of my accounts is for my 89 year old mother-in-law who wears a pendant. American Alert called her each month and did a system test to assure us that the pendant was functioning and was not in need of a battery replacement. We don't enjoy that same level of service with Vector, I am sorry to say.
(2015-04-30)
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I have been a customer of Vector Security for four years now. I have had very good experience with the company servicing two of my homes. I appreciate the quick response time, care and attention they give in addressing my needs. As a single mom with a teen-aged daughter, it gives me great peace of mind to know that I'm in such capable hands.
(2015-04-30)
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As former General Manager, Operations Manager and Vice President of two Pittsburgh corporations over 40+ years, I have dealt with most of the security companies in the area. I am well aware of most of the potential business and home security risks. Vector has provided me with excellent service for many years at my home and I would recommend them to all.
(2015-04-30)



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