Jim Simons: Managing Technical Services, Compliance Issues and False Alarm Reduction

Successfully managing our technical services requirements has expanded far beyond just providing competent installation and service crews at our customers’ locations on a timely basis. Today, it includes successfully mass-deploying nationwide technology roll outs involving thousands of sites and re-establishing services to locations impacted by a record number of national disasters.

Vector’s Compliance Department also assists our customers with keeping track of increasingly complex local and state alarm compliance codes, and aids them in reducing the impact of false alarms and needless police dispatches. Thus far, we have collected data from over 400 municipalities and nearly 30 states, and are counseling our customers regarding the content of these rules and what they must do to remain compliant. This effort has become part of a greater one to reduce false alarms and the needless waste of public resources they create. We have already helped one of our national retailers reduce their false alarms by an estimated 60%.

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